Ecommerce Program Director

Position: Ecommerce Program Director
Employment Type: Contract, Full time
Start: ASAP
Location: London – Onsite
Languages: English

Role – We are seeking a Strategic E-Commerce Program Director to lead the execution of a high-impact digital commerce transformation. In this pivotal role, you will manage cross-functional teams, oversee large-scale program delivery, and enable scalable, customer-focused growth in a dynamic and competitive market.

Key skills:

• 8+ years of experience in e-commerce or digital program management.
• Proven track record leading complex, multi-channel e-commerce programs at scale.
• Hands-on experience with platforms like Salesforce Commerce Cloud, Shopify, Magento, or Commerce Tools.
• In-depth knowledge of core e-commerce components such as CIAM, Payment, and Order Management Systems (OMS).
• Strong command of analytics tools, CDPs, and CMS platforms.
• Outstanding leadership, communication, and cross-functional collaboration skills.
• Expertise in project governance, strategic planning, and stakeholder engagement.
• Experience working in both B2B and B2C commerce environments.
• Familiarity with agile methodologies (e.g., Scrum, SAFe).
• Knowledge of digital marketing technologies including SEO, SEM, CRM, and performance analytics.
• Consulting background is a plus.
• Strong communication skills (oral & written)
• Rights to work in the UK is must (No Sponsorship available)

Responsibilities:

• Develop and lead the execution of an enterprise-wide e-commerce transformation roadmap.
• Manage program timelines, budgets, and success metrics to deliver strong ROI.
• Translate customer insights and analytics into actionable improvements via A/B testing and optimization.
• Collaborate across marketing, IT, product, and operations teams to align priorities and execution.
• Evaluate and manage key technology platforms, vendors, and integration partners.
• Ensure compliance with data privacy, security, and relevant regulatory standards.
• Stay ahead of emerging e-commerce technologies, tools, and trends to drive innovation.
• Drive operational efficiency and long-term scalability of digital commerce operations.
• Report on progress, risks, and outcomes to senior leadership and executive stakeholders.
• Foster a high-performance, agile culture within the digital delivery team.

Should you be interested in being considered for this position and would like to discuss further.

Please apply with your latest CV or share your CV directly with me at christophe.ramen@focusonsap.org