At a Glance
- Tasks: Lead and motivate a dynamic telesales team to achieve high performance and drive sales.
- Company: Fast-growing business with a focus on commercial strategy and team development.
- Benefits: Performance-linked bonuses, career growth opportunities, and a vibrant work culture.
- Other info: Join a supportive environment where your leadership can shine and drive success.
- Why this job: Make a real impact by shaping sales strategies and developing your team's potential.
- Qualifications: Experience in managing telesales teams and a strong track record in sales performance.
The predicted salary is between 35550 - 43450 £ per year.
Leeds | Office Based
Ready to lead a high-performing telesales team? We're recruiting for an experienced and commercially minded Telesales Manager to lead a team of around 10 sales professionals within a fast-growing business. You’ll be responsible for a team making proactive outbound calls to customers who have already been recommended treatment, with the aim of engaging them and securing bookings for their e-consultation. This is a hands-on leadership role where you’ll drive call volume, conversion, quality and compliance, while creating a motivated and high-performing sales environment.
The Role
You’ll take ownership of the team's day-to-day performance, ensuring everyone has the skills, confidence and motivation to achieve their targets. Your responsibilities will include:
- Leading, motivating and developing a team of around 10 Telesales Executives
- Driving high levels of outbound call activity and conversion
- Monitoring KPIs including call volumes, conversion and sales performance
- Coaching the team through call listening, feedback and regular one-to-ones
- Maintaining consistently high standards of customer communication
- Ensuring internal processes are followed
- Ensuring CRM systems are accurately and consistently updated
- Maintaining compliance with relevant industry regulations
- Identifying and addressing performance issues
- Recruiting, onboarding and training new team members
- Creating a positive, accountable and high-performance culture
A Commercial Mindset
We're looking for someone who wants to do more than simply manage a team. You’ll contribute to the wider commercial strategy, using customer insight, sales data and your experience to identify better ways to reach, engage and convert potential customers. You’ll be comfortable challenging what isn’t working, spotting opportunities and putting practical ideas into action to improve sales performance.
We're Looking For
- Proven experience managing a telesales, outbound sales or contact centre team
- A strong track record of achieving sales targets
- Commercial awareness and an understanding of activity, conversion and revenue
- Strong coaching and people-management skills
- Experience recruiting and developing salespeople
- A data-driven approach to managing performance
- Excellent communication and relationship-building skills
- A strong understanding of process, compliance and customer experience
- Energy, resilience and a genuine desire to see your team succeed
What's on Offer?
- Bonus linked to team performance
- The opportunity to influence sales strategy
- A fast-growing and ambitious business
Why Apply?
This is an excellent opportunity for an experienced Telesales Manager, Sales Manager, Contact Centre Manager or Outbound Sales Manager who wants to make a genuine commercial impact. You’ll have the opportunity to lead a team, improve performance and influence how the business converts customers. If you’re commercially driven, enjoy a high-performance environment and get real satisfaction from developing people and delivering results, we’d love to hear from you.
Telesales Manager in Leeds employer: Focus 5 Recruitment
Focus 5 Recruitment is an exceptional employer that fosters a dynamic and supportive work culture in Leeds, where innovation and teamwork thrive. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while being part of a high-performance team dedicated to achieving success together. With a focus on motivation and performance, this role offers the chance to make a significant impact in a fast-paced environment, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Manager in Leeds
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Manager at Focus 5 Recruitment, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Focus 5 Recruitment. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Manager in Leeds
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Focus 5 Recruitment:When writing your cover letter, make sure to tailor your message specifically for Focus 5 Recruitment. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Focus 5 Recruitment
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Focus 5 Recruitment that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Focus 5 Recruitment that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Focus 5 Recruitment’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
