Are you a natural relationship builder who loves delivering exceptional customer experiences and turning great relationships into commercial success?
We're recruiting a Patient Relationship Executive for a growing private dental business, offering an exciting opportunity to take ownership of patient relationships, generate your own revenue and earn uncapped commission.
This is a relationship-led growth role, focused on building a patient pipeline, driving referrals and re‑engaging existing patients. You'll play a key part in growing clinic revenue while ensuring every patient receives an outstanding experience.
The Role
- Drive growth: Generate new business through patient referrals, local partnerships and the clinic's referral programme.
- Build relationships: Stay connected with patients before, during and after treatment, creating opportunities for repeat business and recommendations.
- Re‑engage patients: Proactively contact past and lapsed patients, encouraging them to return for further treatment or ongoing care.
- Grow recurring revenue: Promote and sell membership subscriptions, retainers and retention plans to help patients maintain their results.
- Deliver exceptional experiences: Ensure every interaction reflects the highest standards of service, building loyalty and trust.
- Improve feedback: Work alongside the Business Development Manager to improve patient satisfaction, increase NPS scores and generate positive online reviews.
- Create opportunities: Support clinic events and open days to strengthen relationships and attract new patients.
- Support the wider team: Provide occasional Treatment Coordinator cover during holidays and absence, supporting consultations and conversions.
About You
- You're warm, confident and naturally skilled at building rapport and developing lasting relationships.
- You have a strong customer service ethos and understand the details that make an experience exceptional.
- You're commercially minded, proactive and motivated by generating your own business and earning through your results.
- You can manage your own pipeline, stay organised and use a CRM to track relationships and opportunities.
- Experience in relationship‑led sales, client services, luxury hospitality, aesthetics, subscriptions or private healthcare would be highly advantageous.
- Dental experience would be beneficial but isn't essential.
What's on Offer?
- Competitive basic salary with uncapped commission and genuine earning potential.
- The opportunity to take ownership of your own patient pipeline and directly influence your earnings.
- A varied role combining relationship management, business development and patient experience.
- A clear career path into Treatment Coordinator, senior positions and Business Development Manager opportunities for strong performers.
- The chance to join a growing business where patient relationships and commercial success go hand in hand.
If you're a people-focused, commercially driven individual who wants to build relationships, grow revenue and be rewarded for your results, we'd love to hear from you.
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Patient Services Specialist in Birmingham employer: Focus 5 Recruitment
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