At a Glance
- Tasks: Build and nurture patient relationships while driving clinic revenue through referrals and memberships.
- Company: A growing private dental business focused on exceptional patient experiences.
- Benefits: Competitive salary, uncapped commission, and clear career progression opportunities.
- Other info: Join a dynamic team where your efforts directly influence success and earnings.
- Why this job: Make a real impact by enhancing patient experiences and driving business growth.
- Qualifications: Strong relationship-building skills and a customer service mindset; sales experience is a plus.
The predicted salary is between 29250 - 35750 £ per year.
Are you a natural relationship builder who loves delivering exceptional customer experiences and turning great relationships into commercial success?
We're recruiting a Patient Relationship Executive for a growing private dental business, offering an exciting opportunity to take ownership of patient relationships, generate your own revenue and earn uncapped commission.
This is a relationship-led growth role, focused on building a patient pipeline, driving referrals and re-engaging existing patients.
You'll play a key part in growing clinic revenue while ensuring every patient receives an outstanding experience.
The Role
- Drive growth: Generate new business through patient referrals, local partnerships and the clinic's referral programme.
- Build relationships: Stay connected with patients before, during and after treatment, creating opportunities for repeat business and recommendations.
- Re-engage patients: Proactively contact past and lapsed patients, encouraging them to return for further treatment or ongoing care.
- Grow recurring revenue: Promote and sell membership subscriptions, retainers and retention plans to help patients maintain their results.
- Deliver exceptional experiences: Ensure every interaction reflects the highest standards of service, building loyalty and trust.
- Improve feedback: Work alongside the Business Development Manager to improve patient satisfaction, increase NPS scores and generate positive online reviews.
- Create opportunities: Support clinic events and open days to strengthen relationships and attract new patients.
- Support the wider team: Provide occasional Treatment Coordinator cover during holidays and absence, supporting consultations and conversions.
About You
- You're warm, confident and naturally skilled at building rapport and developing lasting relationships.
- You have a strong customer service ethos and understand the details that make an experience exceptional.
- You're commercially minded, proactive and motivated by generating your own business and earning through your results.
- You can manage your own pipeline, stay organised and use a CRM to track relationships and opportunities.
- Experience in relationship-led sales, client services, luxury hospitality, aesthetics, subscriptions or private healthcare would be highly advantageous.
- Dental experience would be beneficial but isn't essential.
What's on Offer?
- Competitive basic salary with uncapped commission and genuine earning potential.
- The opportunity to take ownership of your own patient pipeline and directly influence your earnings.
- A varied role combining relationship management, business development and patient experience.
- A clear career path into Treatment Coordinator, senior positions and Business Development Manager opportunities for strong performers.
- The chance to join a growing business where patient relationships and commercial success go hand in hand.
If you're a people-focused, commercially driven individual who wants to build relationships, grow revenue and be rewarded for your results, we'd love to hear from you
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Patient Relationship Executive employer: Focus 5 Recruitment Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Patient Relationship Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus 5 Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus 5 Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Relationship Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus 5 Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Focus 5 Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus 5 Recruitment Ltd!
How to prepare for a job interview at Focus 5 Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
