At a Glance
- Tasks: Lead a dynamic team and drive the commercial performance of a thriving site.
- Company: Fast-growing, premium customer-focused business with a strong leadership culture.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for growth.
- Other info: Join a supportive environment where your leadership skills can shine.
- Why this job: Take ownership of a high-performing site and make a real impact on its success.
- Qualifications: Experience in managing business performance and a strong focus on sales and customer experience.
The predicted salary is between 40000 - 50000 £ per year.
Focus 5 Recruitment are working with a fast-growing, premium customer-focused business to recruit an experienced Business Manager to take overall responsibility for the day-to-day running and commercial performance of one of their sites. This is a senior, hands-on leadership role for someone who is used to running a business, unit or customer-facing operation as if it were their own. You’ll be responsible for the people, performance, customer experience and commercial results of the site, working closely with senior stakeholders and a wider Head Office team.
This role would suit someone with experience as a General Manager, Business Manager, Operations Manager, Practice Manager, Site Manager or similar, particularly someone who has had genuine responsibility for revenue, sales performance, KPIs, budgets and P&L. This is not simply an operational management role. We’re looking for someone commercially driven who is comfortable being accountable for the numbers. You’ll own site revenue targets, sales KPIs, conversion performance, capacity utilisation, operating spend and overall business performance. You’ll lead a multi-disciplinary team, ensure the operation runs efficiently and create a consistently high-quality customer experience.
The Role
As Business Manager, you will be the key point of accountability for the day-to-day running of the site. You will be responsible for:
- The overall commercial performance of the business
- Revenue targets and sales performance
- P&L and operating efficiency
- Sales conversion and customer journey performance
- Diary, capacity and resource utilisation
- Team leadership and performance
- Customer experience and site presentation
Key Responsibilities
- Take full ownership of the day-to-day running and commercial performance of the site
- Own revenue targets, sales numbers, KPIs and overall business performance
- Manage and understand the site P&L, budgets and operating costs
- Drive sales performance, conversion and customer journey metrics
- Maximise diary, capacity and resource utilisation
- Identify opportunities to improve efficiency, revenue and profitability
- Manage team performance, timekeeping, rotas and resource planning
- Own the customer experience from initial arrival through to completion of the customer journey
- Lead daily team meetings and ensure the team is aligned on priorities and performance
- Monitor performance throughout the day and take action to address gaps or issues
- Work closely with Head Office and senior stakeholders on targets, performance and business improvement
- Oversee local stock, ordering and operating requirements
A Typical Day
Your day could include:
- Leading the morning team huddle and setting the agenda for the day
- Reviewing performance against revenue and sales targets
- Driving capacity and diary utilisation
- Reviewing conversion and customer journey performance
- Managing team rotas, timekeeping and resource utilisation
- Supporting and challenging team members to deliver against their KPIs
- Monitoring the customer experience and overall presentation of the site
- Reviewing operating costs and commercial performance
- Working with Head Office on targets, performance and opportunities for improvement
What We’re Looking For
We’re looking for someone who can genuinely run a business or site as if it were their own. You’ll ideally have experience managing a customer-facing business, site, unit or operation and be comfortable taking responsibility for the numbers. We’re particularly interested in people who have:
- Proven experience managing the overall performance of a business, site, branch or unit
- Genuine accountability for P&L, revenue, sales numbers and commercial performance
- A strong understanding of KPIs, conversion, utilisation and profitability
- Experience leading and developing a multi-disciplinary team
- A commercially minded and sales-focused approach
- The ability to analyse performance and take action to improve results
- High standards when it comes to customer experience and presentation
- Strong organisational skills and the ability to manage multiple priorities
- The confidence to challenge performance and hold people accountable
- A calm, professional approach when dealing with pressure or escalations
- Experience within healthcare, retail or a similar regulated customer-facing environment would be advantageous, but it is not essential.
Commercial leadership, sales performance and the ability to run a successful business are what really matter.
The Opportunity
This is an excellent opportunity for an experienced, commercially focused manager to take genuine ownership of a high-performing site and play a key role in driving its continued growth. If you’re someone who enjoys being accountable for the numbers, gets energy from improving performance and takes pride in leading a great team and delivering an exceptional customer experience, this could be an excellent opportunity.
This role is live now with a key client. For immediate consideration and full details, please apply ASAP. If you’re an experienced Business Manager or General Manager who is ready to take real ownership of a business and its performance, we’d love to chat with you.
Business Manager in Liverpool employer: Focus 5 Recruitment Ltd
Focus 5 Recruitment Ltd is an excellent employer that prioritises employee growth and development, offering a competitive salary and opportunities for professional advancement. With a dynamic work culture that fosters creativity and collaboration, employees are encouraged to drive impactful marketing strategies that align with commercial objectives, making it a rewarding environment for those looking to make a significant contribution in the field of marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager in Liverpool
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Focus 5 Recruitment Ltd.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Focus 5 Recruitment Ltd.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Business Manager in Liverpool
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Focus 5 Recruitment Ltd.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Focus 5 Recruitment Ltd. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Focus 5 Recruitment Ltd
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Focus 5 Recruitment Ltd, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Focus 5 Recruitment Ltd, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Focus 5 Recruitment Ltd could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Focus 5 Recruitment Ltd as they’re likely seeking a candidate who can enhance their workplace culture.
