At a Glance
- Tasks: Provide top-notch support to sports fans via chat, email, and phone.
- Company: Join FOCO, a leading manufacturer of sports merchandise with a vibrant culture.
- Benefits: Enjoy competitive salary, employee discounts, and career growth opportunities.
- Other info: Work in a climate-controlled office with flexible shifts and a supportive team.
- Why this job: Be the voice of our brand and make a difference for sports enthusiasts worldwide.
- Qualifications: 2+ years in customer service and proficiency in customer service software.
The predicted salary is between 30000 - 42000 £ per year.
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO’s expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
We are seeking a passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
- Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
- Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
- Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
- Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
- Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
- Brand Representation: Uphold the company’s values and mission in every customer interaction, promoting a positive and professional image of the brand.
Requirements:
- 2+ years of customer service experience
- Fluency in English
- Proficient in using customer service software and Microsoft Office Suite.
- Flexibility to work various shifts, including weekends and holidays.
Competitive salary and benefits package. Climate Controlled office setting. Career growth and development opportunities. Employee discounts on our products.
Customer Support Advisor - sports in St Albans employer: FOCO
At FOCO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates sports and creativity. Our climate-controlled office provides a comfortable environment where passionate individuals can thrive, with ample opportunities for career growth and development. Join us to enjoy competitive salaries, employee discounts, and the chance to be part of a dynamic team dedicated to delivering unforgettable experiences to sports fans worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - sports in St Albans
✨Tip Number 1
Get to know the company inside out! Research FOCO's products and values so you can chat confidently about them during your interview. Show us you're not just a fan of sports, but also of what we do!
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Support Advisor and role-play how you'd handle them. We want to see your problem-solving skills shine!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This could give you insider tips and maybe even a referral. We love when our team grows through connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the FOCO family!
We think you need these skills to ace Customer Support Advisor - sports in St Albans
Some tips for your application 🫡
Show Your Passion for Sports:When you're writing your application, let your love for sports shine through! Mention any relevant experiences or how being a sports fan has shaped your customer service skills. We want to see that you’re not just applying for a job, but that you genuinely care about the industry.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and how it aligns with what we’re looking for at FOCO. We appreciate when candidates take the time to connect their skills to our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications quickly, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at FOCO!
How to prepare for a job interview at FOCO
✨Know Your Sports
Since FOCO is all about sports merchandise, brush up on your sports knowledge! Be ready to discuss your favourite teams, players, and any recent sports news. This will show your passion and help you connect with the interviewers.
✨Master Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints. Practising these responses can help you demonstrate your problem-solving skills during the interview.
✨Familiarise Yourself with Zendesk
Since you'll be using Zendesk for customer inquiries, it’s a good idea to familiarise yourself with the platform. If you have experience with similar software, mention that too! Showing that you're tech-savvy can give you an edge.
✨Showcase Team Spirit
FOCO values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share examples of how you’ve collaborated with others to enhance customer experiences or solve problems together.
