At a Glance
- Tasks: Support sales operations by managing customer orders and ensuring smooth communication.
- Company: Join FOCO, a leading brand in sports and entertainment merchandise.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Be part of a dynamic team driving innovation in the merchandise industry.
- Why this job: Combine your love for sports with a role that enhances customer experiences.
- Qualifications: Strong organisational skills and a passion for sports and sales.
The predicted salary is between 30000 - 40000 £ per year.
About FOCO Forever Collectibles (FOCO) is a leading manufacturer of officially licensed sports and entertainment merchandise. In the UK and Europe, FOCO works closely with major UK and European football clubs, including clubs such as Manchester United, Manchester City, Liverpool FC, Arsenal FC, Chelsea FC, Tottenham Hotspur, Newcastle United, and other leading football properties, alongside a growing portfolio of entertainment and character-based brands. Our product range includes apparel, accessories, toys, collectibles, novelty items, and fan-focused merchandise. We are a busy, successful, and fast-paced business, driven by innovation, creativity, and our ability to bring exciting new products to market for fans across the UK, Europe, and beyond.
The Opportunity FOCO is seeking a highly organised and customer-focused Sales Administrator to support our Account Managers and Sales Operations team. This role plays a key part in ensuring customer orders are processed accurately, customer accounts are maintained, and communication flows smoothly between customers, suppliers, production, logistics, and internal teams. You will help support the full sales administration process from order entry through delivery coordination, while contributing to excellent customer service and operational efficiency. This is an ideal opportunity for someone with strong administrative skills, attention to detail, and an interest in sports, football, entertainment merchandise, and sales operations.
What You’ll Do
- Order Management
- Receive and process customer purchase orders accurately and ensure all orders are entered into the system correctly
- Maintain customer order portfolios, including updates and amendments to orders within the system
- Advise customers promptly of any changes to their orders, including stock availability, delays, substitutions, or adjustments
- Ensure all customer sales orders are linked to relevant purchase orders within the system and updated as needed
Customer Communication
Sales Operations Analyst - B2B employer: FOCO
FOCO Forever Collectibles is an exceptional employer that thrives on innovation and creativity, offering a dynamic work environment in the heart of the sports and entertainment merchandise industry. With a strong focus on employee growth and development, team members enjoy opportunities to enhance their skills while working closely with prestigious football clubs and brands. The collaborative culture fosters a sense of belonging, making it an ideal place for those passionate about sports and customer service to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Analyst - B2B
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to FOCO or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching FOCO's products and their partnerships with football clubs. Show us your passion for sports and how you can contribute to their success. It’s all about making that connection!
✨Tip Number 3
Practice your communication skills! As a Sales Operations Analyst, you'll need to convey information clearly. Try mock interviews with friends or family to get comfortable talking about your experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the team at FOCO and ready to dive into the exciting world of sports merchandise.
We think you need these skills to ace Sales Operations Analyst - B2B
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Operations Analyst role. Highlight your relevant experience in sales administration and customer service, and don’t forget to sprinkle in your passion for sports and entertainment merchandise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for FOCO. Mention specific skills that align with the job description, like your organisational abilities and attention to detail.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong communication skills in your application. Whether it’s through clear language in your CV or a friendly tone in your cover letter, let us see how you can connect with customers and teams!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at FOCO
✨Know Your Stuff
Make sure you research FOCO and their product range thoroughly. Familiarise yourself with their partnerships with major football clubs and understand the sports merchandise market. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Organisational Skills
As a Sales Operations Analyst, being organised is key. Prepare examples from your past experiences where you've successfully managed orders or maintained customer accounts. Highlight your attention to detail and how it contributed to operational efficiency.
✨Practice Customer Communication Scenarios
Since the role involves a lot of customer interaction, think about how you would handle various scenarios. Practice responses for situations like order delays or stock issues. This will demonstrate your problem-solving skills and ability to maintain positive customer relationships.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the sales operations team currently faces. This shows your enthusiasm and that you're serious about contributing to FOCO's success.
