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- Tasks: Lead customer success, AI product development, and account management to redefine qualitative research.
- Company: Focaldata leverages AI to provide accurate insights, partnering with brands and non-profits for impactful change.
- Benefits: Enjoy a collaborative work environment, opportunities for growth, and the chance to shape innovative research.
- Why this job: Join a passionate team transforming research with AI, making a real difference in various industries.
- Qualifications: 4 years in qualitative research, strong communication skills, and a passion for AI-driven insights.
- Other info: Predominantly in-office role, fostering a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We at Focaldata are on a mission to close the "understanding gap" between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods.
We have built an amazing team of research industry experts and great engineers to reimagine what is possible in research. We do impactful work with renowned organisations ranging from well-known brands to life-changing non-profits. Join us!
Our team combines research industry expertise and top-tier engineering to reimagine what’s possible in research. We partner with renowned brands and transformative non-profits, driving impactful change. Now, we’re looking for a passionate AI Qualitative Research Lead to join our team and help redefine consumer insight with our AI coworker for research, Focaldata AI.
What you'll be doing:
- Customer Success and Onboarding (60%):
- Help clients with everything from running their first project to getting data and insights.
- Lead trials and onboarding experiences, ensuring customers unlock the full value of Focaldata AI.
- Serve as both a product expert and a trusted qualitative insights consultant to clients.
- Champion customer success strategies to achieve best-in-class retention and expansion.
- Create and refine deployment guides, educational materials, and scalable customer success processes.
- AI Product Development (20%):
- Collaborate with Product and Engineering teams to shape our AI coworker’s qualitative research capabilities.
- Engage in hands-on prompt engineering to enhance AI performance across diverse consumer research use cases.
- Provide expert feedback and craft best-practice use cases, advancing the AI’s effectiveness in delivering actionable insights.
- Account Management and Sales Support (20%):
- Own and manage late-stage deals in collaboration with the CEO and Head of Growth.
- Take charge of customer relationships from onboarding through their journey with Focaldata AI.
- Drive your own new business opportunities, with confidence in leading demos and sales discussions.
Who You Are
- A Qualitative Research Expert
- A builder, who wants to build a new transformative type of research and business.
- 4 years of experience in qualitative research or consumer insights.
- Skilled in translating client objectives into impactful research and insights.
- Excited about pioneering a new way to conduct qualitative research with AI.
- Customer-Oriented:
- Passionate about delivering exceptional client experiences and going above and beyond to solve customer challenges.
- Experienced in building trust and driving retention through hands-on customer success strategies.
- Fascinated by the potential of AI to transform research and excited to shape an AI coworker for qualitative insights.
- Experienced or interested in prompt engineering and designing user-friendly AI-driven workflows.
- Sales-Oriented:
- Comfortable leading customer demos and supporting sales efforts, with a knack for identifying new business opportunities.
- Exceptional at verbal and written communication, able to simplify complex ideas for diverse audiences.
Please note that we're a predominantly in-office (4 days a week).
Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation.
We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!
AI Qualitative Research Lead employer: Focaldata
Contact Detail:
Focaldata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Qualitative Research Lead
✨Tip Number 1
Familiarise yourself with Focaldata's AI capabilities and how they enhance qualitative research. Understanding the product inside out will allow you to confidently discuss its features and benefits during interviews.
✨Tip Number 2
Showcase your experience in customer success by preparing examples of how you've helped clients achieve their goals. Highlight specific strategies you've used to drive retention and satisfaction, as this role heavily focuses on client relationships.
✨Tip Number 3
Brush up on your prompt engineering skills. Since the role involves enhancing AI performance, being able to demonstrate your understanding of how to craft effective prompts will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to translating client objectives into actionable insights. Be ready to share case studies or examples that illustrate your ability to connect qualitative research with business outcomes.
We think you need these skills to ace AI Qualitative Research Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the AI Qualitative Research Lead position at Focaldata. Understand the key responsibilities and required skills, especially in qualitative research and customer success.
Tailor Your CV: Customise your CV to highlight relevant experience in qualitative research, customer success, and AI. Use specific examples that demonstrate your ability to translate client objectives into impactful insights and your experience with AI-driven workflows.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for qualitative research and AI. Explain why you are excited about the opportunity at Focaldata and how your background aligns with their mission to close the understanding gap.
Showcase Communication Skills: Since exceptional verbal and written communication is crucial for this role, ensure your application reflects your ability to simplify complex ideas. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at Focaldata
✨Showcase Your Qualitative Research Expertise
Be prepared to discuss your experience in qualitative research and consumer insights. Highlight specific projects where you've successfully translated client objectives into impactful insights, as this will demonstrate your capability for the role.
✨Demonstrate Customer Success Strategies
Since customer success is a key part of the role, come equipped with examples of how you've built trust with clients and driven retention. Discuss any hands-on strategies you've implemented to enhance customer experiences.
✨Familiarise Yourself with AI Applications
As the role involves working with AI, show your enthusiasm for its potential in transforming research. Be ready to discuss any experience you have with prompt engineering or designing AI-driven workflows, as this will set you apart.
✨Prepare for Sales Discussions
Since you'll be involved in account management and sales support, practice leading customer demos and discussing new business opportunities. Being confident in these areas will reflect your readiness to take charge of customer relationships.
