At a Glance
- Tasks: Lead a team to install cutting-edge retail technology and ensure smooth operations.
- Company: Join Focal Systems, a leader in retail AI solutions with a strong mission.
- Benefits: Earn £20 per hour, enjoy paid time off, and contribute to innovative projects.
- Other info: Opportunity for career growth in a fun, supportive environment.
- Why this job: Be part of a dynamic team transforming the retail industry with advanced technology.
- Qualifications: Experience in field service, leadership skills, and a valid UK driving licence required.
The predicted salary is between 20 - 20 £ per hour.
Newcastle upon Tyne Region, United Kingdom
Type: Fixed-term contract (6 months), 30 hours per week
Work Location: On the road and at customer sites.
Pay: £20 per hour
Licence/Certification: Full valid UK driving licence (required)
Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.
Job Description
We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Team Lead to oversee installations for our customers in your area. This role will primarily involve working overnight, managing installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful installation and deployment of our system, while leading, coordinating, and supporting a team of Field Service Technicians on site. Physical stamina, proficiency with power tools, strong leadership skills, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role. This will be a 6 Month contract position, working a minimum of 30 hrs per week with a possibility to extend beyond the initial contract.
Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites is required.
What You Will Be Doing
- Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
- Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same.
- Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins.
- Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met.
- Review and sign off on completed installations to ensure they meet company quality standards before handover.
- Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools.
- Onboarding/scanning products into the system.
- As required, attend and lead installations at various clients during night hours.
- Operate power tools safely and efficiently, and ensure the team does the same, to complete installations.
- Enforce safety protocols and guidelines to minimize risks during installation visits.
- Train, mentor, and support new and existing team members to develop their installation skills and knowledge.
- Maintain a high level of attention to detail across the team to ensure installation tasks meet quality standards.
- Meet or exceed team speed and quality Key Performance Indicators (KPIs) consistently.
- Communicate effectively with supervisors, clients, and team members to provide updates on progress and address any issues or challenges encountered during store installations.
- Adhere to company policies and procedures at all times, and ensure the team does the same.
Requirements:
- Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field, including some experience leading or supervising others.
- Leadership Skills: Demonstrated ability to lead, motivate, and coordinate a small team to deliver on shared goals under time pressure.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
- Proficiency in using power tools and other installation equipment required for this type of role.
- Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
- Detail-Oriented: Excellent attention to detail to ensure installation work meets quality standards and adheres to specifications.
- Time Management: Ability to work well under pressure, prioritise tasks across a team, meet tight deadlines, and ensure timely completion of assigned tasks.
- Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installation visits.
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
- Ability to work nights and weekends.
Why Focal Systems
- Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
- Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
- Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offer
- Paid Time Off
- Pension
Field Service Team Lead (Installations) – Newcastle upon Tyne, UK (Fixed-Term, Minimum 30 Hours/Week) employer: Focal Systems
Focal Systems is an exceptional employer that values creativity, critical thinking, and a passion for learning. Our team thrives in a supportive work culture that prioritises employee wellbeing, offering benefits such as paid time off, pension contributions, and sick leave. As a Field Data Collector in London, you'll have the opportunity to work independently while contributing to innovative retail AI solutions, all within a dynamic environment that fosters professional growth and collaboration with top-tier retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Lead (Installations) – Newcastle upon Tyne, UK (Fixed-Term, Minimum 30 Hours/Week)
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Focal Systems as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Focal Systems and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Focal Systems’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Team Lead (Installations) – Newcastle upon Tyne, UK (Fixed-Term, Minimum 30 Hours/Week)
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Focal Systems, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Focal Systems, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Focal Systems.
How to prepare for a job interview at Focal Systems
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Focal Systems offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Focal Systems but also helps you get a feel for whether you’d thrive in that environment.
