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- Tasks: Maintain and install cutting-edge retail AI systems at customer sites.
- Company: Join a fast-growing Silicon Valley startup revolutionising brick-and-mortar retail.
- Benefits: Competitive pay, paid time off, pension, and sick leave.
- Other info: Flexible hours with potential for contract extension and growth opportunities.
- Why this job: Be part of an innovative team making a real impact in retail technology.
- Qualifications: Experience as a field technician and strong problem-solving skills required.
The predicted salary is between 34000 - 36000 £ per year.
Type: Fixed-term contract (6 months), 20 hours per week
Work Location: On the road and at customer sites.
Pay: £17 per hour
Licence/Certification: Full valid UK driving licence (required)
Focal Systems is the industry leader in retail AI solutions. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.
Job Description:
We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.
What You Will Be Doing:
- Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
- Conduct routine preventative maintenance checks to identify and address potential issues.
- Respond promptly to service calls and ensure customer SLAs are met.
- Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools.
- Onboarding/scanning products into the system.
- As required, attend installations at various clients during night hours.
- Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
- Operate power tools safely and efficiently to complete installations.
- Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
- Work collaboratively with team members to ensure timely completion of installations.
- Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
- Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
- Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
- Adhere to company policies and procedures at all times.
Requirements:
- Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
- Proficiency in using power tools and other installation equipment required for this type of role.
- Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
- Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
- Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
- Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits.
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
- Ability to work nights and weekends.
Why Focal Systems:
- Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
- Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
- Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offer:
- Paid Time Off
- Pension
- Sick Leave
Field Service Technician - Manchester Region, UK (Fixed Term Contractor) employer: Focal Systems
Contact Detail:
Focal Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Manchester Region, UK (Fixed Term Contractor)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about letting people know you’re on the hunt for a Field Service Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get hands-on! If you can, volunteer or take on short gigs that allow you to showcase your skills with power tools and technical troubleshooting. This not only builds your experience but also gives you great stories to share during interviews.
✨Tip Number 3
Prepare for the interview by researching Focal Systems and their products. Understand their mission and values, and think about how your experience aligns with what they’re looking for. Show them you’re not just another candidate, but someone who truly gets their vision!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Focal Systems. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Technician - Manchester Region, UK (Fixed Term Contractor)
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience as a Field Service Technician or in a similar role. We want to see how your skills and background align with what we do at Focal Systems.
Be Specific About Your Skills: When you’re listing your skills, be specific! Mention your proficiency with power tools and any troubleshooting expertise. This helps us understand how you can contribute to our team right away.
Tailor Your Application: Don’t just send a generic application. Tailor it to reflect our mission and values. Show us why you’re passionate about working with cutting-edge technology in retail AI solutions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Focal Systems
✨Know Your Stuff
Make sure you brush up on your technical skills and knowledge related to field service work. Familiarise yourself with the tools you'll be using and the types of installations you'll be performing. Being able to discuss your previous experiences and how they relate to the role will show that you're prepared and capable.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and resolved issues in past roles. Focal Systems values critical thinking, so think of specific situations where you had to troubleshoot a problem and explain your thought process. This will demonstrate your ability to handle challenges effectively.
✨Emphasise Your Communication Skills
As a Field Service Technician, you'll need to communicate clearly with both customers and team members. Prepare to discuss how you've successfully communicated updates or resolved issues in previous jobs. Highlighting your ability to work collaboratively will show that you're a team player who can fit into their culture.
✨Be Ready for Flexibility
Since the role may involve working nights and weekends, be prepared to discuss your availability and willingness to adapt to different schedules. Showing that you're flexible and can manage your time well will make you a more attractive candidate for this position.