At a Glance
- Tasks: Maintain and install cutting-edge retail AI systems at customer sites.
- Company: Join Focal Systems, a leader in retail AI solutions with a strong mission.
- Benefits: Earn £17 per hour, enjoy paid time off, and have access to a pension.
- Other info: Flexible hours with potential for night and weekend work.
- Why this job: Be part of an innovative team transforming brick-and-mortar retail.
- Qualifications: Experience as a field technician and a valid UK driving licence required.
The predicted salary is between 17 - 17 £ per hour.
Type: Fixed-term contract (6 months), 30 hours per week
Work Location: On the road and at customer sites.
Pay: £17 per hour
Licence/Certification: Full valid UK driving licence (required)
Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.
Job Description:
We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.
What You Will Be Doing:
- Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
- Conduct routine preventative maintenance checks to identify and address potential issues.
- Respond promptly to service calls and ensure customer SLAs are met.
- Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools.
- Onboarding/scanning products into the system.
- Attend installations at various clients during night hours as required.
- Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
- Operate power tools safely and efficiently to complete installations.
- Adhere to safety protocols and guidelines to minimise risks during maintenance visits and installations.
- Work collaboratively with team members to ensure timely completion of installations.
- Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
- Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
- Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
- Adhere to company policies and procedures at all times.
Requirements:
- Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
- Proficiency in using power tools and other installation equipment required for this type of role.
- Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
- Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
- Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
- Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits.
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
- Ability to work nights and weekends.
Why Focal Systems:
- Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business.
- Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
- Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offer:
- Paid Time Off
- Pension
- Sick Leave
Field Service Technician - London (6 Month Fixed-Term Contract) employer: Focal Systems
Focal Systems is an exceptional employer that values creativity, critical thinking, and a passion for learning. Our team thrives in a supportive work culture that prioritises employee wellbeing, offering benefits such as paid time off, pension contributions, and sick leave. As a Field Data Collector in London, you'll have the opportunity to work independently while contributing to innovative retail AI solutions, all within a dynamic environment that fosters professional growth and collaboration with top-tier retailers.
