At a Glance
- Tasks: Lead a team to install cutting-edge retail AI technology at customer sites.
- Company: Join Focal Systems, the leader in retail AI solutions with a strong mission.
- Benefits: Earn £20 per hour, enjoy paid time off, and have access to a pension.
- Other info: Dynamic role with opportunities for growth and development in a fun environment.
- Why this job: Be part of an innovative team transforming brick-and-mortar retail with AI.
- Qualifications: Experience in field service, leadership skills, and a valid UK driving licence required.
The predicted salary is between 20 - 20 £ per hour.
Type: Fixed-term contract (6 months), 30 hours per week
Work Location: On the road and at customer sites.
Pay: £20 per hour
Licence/Certification: Full valid UK driving licence (required)
Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.
Job Description
We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Team Lead to oversee installations for our customers in your area. This role will primarily involve working overnight, managing installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful installation and deployment of our system, while leading, coordinating, and supporting a team of Field Service Technicians on site. Physical stamina, proficiency with power tools, strong leadership skills, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role. This will be a 6 Month contract position, working a minimum of 30 hrs per week with a possibility to extend beyond the initial contract.
What You Will Be Doing
- Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
- Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same.
- Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins.
- Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met.
- Review and sign off on completed installations to ensure they meet company quality standards before handover.
- Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools.
- Onboarding/scanning products into the system.
- As required, attend and lead installations at various clients during night hours.
- Operate power tools safely and efficiently, and ensure the team does the same, to complete installations.
- Enforce safety protocols and guidelines to minimize risks during installation visits.
- Train, mentor, and support new and existing team members to develop their installation skills and knowledge.
- Maintain a high level of attention to detail across the team to ensure installation tasks meet quality standards.
- Meet or exceed team speed and quality Key Performance Indicators (KPIs) consistently.
- Communicate effectively with supervisors, clients, and team members to provide updates on progress and address any issues or challenges encountered during store installations.
- Adhere to company policies and procedures at all times, and ensure the team does the same.
Requirements:
- Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field, including some experience leading or supervising others.
- Leadership Skills: Demonstrated ability to lead, motivate, and coordinate a small team to deliver on shared goals under time pressure.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
- Proficiency in using power tools and other installation equipment required for this type of role.
- Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
- Detail-Oriented: Excellent attention to detail to ensure installation work meets quality standards and adheres to specifications.
- Time Management: Ability to work well under pressure, prioritise tasks across a team, meet tight deadlines, and ensure timely completion of assigned tasks.
- Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installation visits.
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
- Ability to work nights and weekends.
Why Focal Systems
- Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
- Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
- Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offer
- Paid Time Off
- Pension
- Sick Leave
Field Service Team Lead (Installations) – Sheffield, UK (Fixed-Term, Minimum 30 Hours/Week) employer: Focal Systems
Focal Systems is an exceptional employer that values creativity, critical thinking, and a passion for learning. Our team thrives in a supportive work culture that prioritises employee wellbeing, offering benefits such as paid time off, pension contributions, and sick leave. As a Field Data Collector in London, you'll have the opportunity to work independently while contributing to innovative retail AI solutions, all within a dynamic environment that fosters professional growth and collaboration with top-tier retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Lead (Installations) – Sheffield, UK (Fixed-Term, Minimum 30 Hours/Week)
✨Get Comfortable with Local Networking
In field sales, local connections can make a world of difference. Head to community events, trade shows, or networking meet-ups where you can connect with people in your target area. The more visible you are, the better your chances of finding temporary gigs with companies like Focal Systems.
✨Leverage Social Media and Online Groups
Join groups on platforms like Facebook or LinkedIn specific to field sales. Engaging with these communities can help you discover short-term opportunities as many companies post temporary roles or projects there. Don't be shy about sharing your skills and availability!
✨Be Ready to Jump In Quickly
Temporary roles often have quick turnarounds, so stay alert for openings. Keep an eye on Focal Systems's careers page and apply as soon as you see a role that fits. Preparation is key—make sure you can quickly demonstrate your sales prowess in interviews!
✨Showcase Your Adaptability
When applying for temporary roles in field sales, highlight your ability to adapt to different products and teams. Share examples of past experiences where you quickly learned new sales techniques or product details. This shows potential employers that you're ready to hit the ground running.
We think you need these skills to ace Field Service Team Lead (Installations) – Sheffield, UK (Fixed-Term, Minimum 30 Hours/Week)
Some tips for your application 🫡
Show Off Your Sales Experience:In field-sales, your past experiences are crucial. Highlight any roles where you've had direct interaction with customers and hit sales targets. Detail your strategies and successes in previous positions, even if they were temporary gigs – this shows you know how to make an impact quickly!
Demonstrate Your Adaptability:Since you're applying for a temporary role, show that you're adaptable and can hit the ground running. Use your cover letter to explain how you've successfully adjusted to new environments or challenges in the past. Employers love to see candidates who can thrive under changing circumstances!
Include Relevant Certifications:If you've got any sales certificates or training (like CRM software proficiency or sales techniques), flaunt them in your application! It’s a great way to stand out in the field-sales arena and shows you're committed to mastering your craft.
Craft a Focused Cover Letter:When applying for a temporary position, your cover letter should be snappy and to the point. Explain why you’re interested in this particular role at Focal Systems and how you can deliver value right away. We want to see your enthusiasm and readiness to help drive sales as quickly as possible!
How to prepare for a job interview at Focal Systems
✨Know Your Sales Numbers
In field sales, your ability to talk numbers can make or break an interview. Be prepared to share your sales achievements and understand metrics like conversion rates or average deal sizes. This will show Focal Systems that you can deliver results on the ground.
✨Demonstrate Relationship Building Skills
Field sales is all about relationships, so come ready to discuss how you've built rapport with clients in the past. Share specific examples of how you turned a cold lead into a loyal customer; this shows you can replicate that success in your temporary role.
✨Prepare for Role-Playing Scenarios
Often, interviews for sales positions involve role-playing exercises. Be ready to pitch a product or handle objections as if you were in front of a real customer. This will give you a chance to showcase your skills and give the interviewers a taste of what it’d be like to have you in the field.
✨Show Flexibility and Adaptability
Since you're applying for a temporary role, highlight your ability to adapt quickly to new products and environments. Discuss instances where you've successfully adjusted strategies on-the-fly—this versatility is crucial for field sales, especially in a short-term position with Focal Systems.
