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- Tasks: Lead field service operations and oversee store installations across the UK.
- Company: Join a pioneering Silicon Valley startup revolutionising retail with AI solutions.
- Benefits: Competitive salary, generous paid time off, and a learning budget.
- Other info: Dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in transforming the retail industry with cutting-edge technology.
- Qualifications: Experience in field service management and strong leadership skills required.
The predicted salary is between 45000 - 60000 £ per year.
Type: Full-time, salaried position
Work Location: Remote, within commuting distance of London.
Salary Range: £45,000 - £60,000 per annum
Licence/Certification: Full, valid UK driving licence (required)
Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision. Our growth has been phenomenal, more than doubling in size every year since we started. We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team.
We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.
What We Are Looking For
We are seeking a proactive and detail-oriented Field Service Manager to support our expanding operations throughout the UK. This role will oversee store installations, manage contractors and internal teams, maintain our Service Level Agreements and ensure projects are completed on time and to the highest standards. The ideal candidate has strong leadership skills, experience in field service management, and the ability to optimise efficiency while maintaining excellent customer relationships.
Responsibilities
- Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget.
- Manage all maintenance Service Level Agreements (SLAs) within the responsible regions.
- Ensure all projects and store renovations are completed on time and within budget and communicate project updates to internal stakeholders and external customers.
- Manage and support Team Leads, ensuring teams are properly staffed and trained.
- Conduct interviews and make hiring decisions within the responsible regions.
- Provide ongoing training and professional development for team members.
- Manage the performance of team members and implement the disciplinary procedure as required.
- Communicate with clients, vendors, and internal teams to ensure smooth operations.
- Work with external third party contractors to coordinate additional labour requirements and provide feedback on performance of external workers.
- Conduct site visits to verify work quality and compliance with company standards.
- Implement and enforce safety procedures and company policies for all field teams.
- Manage inventory for the responsible regions to ensure all installation teams and maintenance technicians have the required equipment.
- Travel to customer sites to complete installations and ongoing maintenance as per the company standards.
Requirements
- Proven experience in field service management, installations, or a related industry.
- Strong leadership and team management skills.
- Ability to coordinate multiple projects and teams across various locations.
- Excellent problem-solving, time management, and organisational abilities.
- Strong communication skills for interacting with clients, vendors, and team members.
- Must have a reliable personal vehicle and a valid driving license for site visits.
- Must have a working smartphone.
- Proficiency in basic reporting tools and Google Workspace.
- Ability to travel as needed to oversee installations.
Why Focal Systems
Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:
- Strong Ethos and Purpose: Our customer centric, tight-knit team are driven by an ambitious mission to revolutionise retail. You'll be part of a purpose-driven environment where your contributions directly align with our collective goals.
- Shape the Future of Retail Technology: This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick-and-mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry.
- Retailer Collaboration: You have the opportunity to work with some of the largest retailers in Europe, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.
What we offer
- Competitive Salary & Attractive Stock
- Generous Paid Time Off
- Pension
- Sick Leave
- Parental Leave
- Learning and Development Budget
Field Service Manager - London, UK employer: Focal Systems
Contact Detail:
Focal Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager - London, UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it's at a networking event or an interview, be ready to discuss your past experiences and how they relate to the Field Service Manager role. Use specific examples to demonstrate your leadership and problem-solving abilities.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining Focal Systems. Tailor your application to highlight how your experience aligns with our mission to revolutionise retail technology.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Field Service Manager position.
We think you need these skills to ace Field Service Manager - London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in field service management and any relevant leadership skills. We want to see how your background aligns with our mission at Focal Systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail technology and how you can contribute to our team. Be sure to mention specific projects or achievements that demonstrate your problem-solving skills.
Showcase Your Communication Skills: Since this role involves a lot of communication with clients and teams, make sure to highlight your strong communication skills in your application. We love candidates who can convey ideas clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey at Focal Systems!
How to prepare for a job interview at Focal Systems
✨Know Your Stuff
Before the interview, dive deep into Focal Systems and their retail AI solutions. Understand their mission and how they’re revolutionising the industry. This will not only show your enthusiasm but also help you relate your experience in field service management to their specific needs.
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully managed teams, handled conflicts, or optimised processes in previous roles. Be ready to discuss how you can apply these skills to support Focal Systems' growth.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving and time management skills. Think of scenarios where you had to coordinate multiple projects or manage tight deadlines. Practise articulating your thought process clearly, as this will demonstrate your critical thinking abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their current projects, team dynamics, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.