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- Tasks: Lead retail consulting and change management for enterprise customers using Focal.
- Company: Focal Systems is a fast-growing startup focused on transforming retail operations.
- Benefits: Enjoy competitive salary, health insurance, catered lunches, and education grants.
- Why this job: Join a dynamic team making a real impact in the retail industry with growth opportunities.
- Qualifications: 8+ years in retail consulting or change management, strong relationship-building skills required.
- Other info: Remote work options available; be part of a company aiming for an IPO.
The predicted salary is between 43200 - 72000 £ per year.
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Director of Retail Consulting, United Kingdom
Client: Focal Systems
Location:
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
8f164f87cd61
Job Views:
48
Posted:
24.06.2025
Job Description:
We are looking for a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal’s impact. Reporting to the VP of Customer Success, the Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers. In addition, s/he will manage the Retail Consulting team in the UK. An ideal candidate will have extensive experience in retail consulting, change management, and team leadership.
What you will be doing
- Consult with our customers in retail on how to best apply Focal to improve their operations
- Lead the change management process with our customers as they trial and adopt Focal
- Maximize efficiency and productivity through process analysis and interdepartmental collaboration
- Seek and act upon opportunities for expansion within our customers
- Lead a team of Customer Success Managers/Retail Consultants in the UK
- Build relationships with and secure support from key stakeholders
- Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data
- Be the voice of the customer to help guide the Focal product roadmap and prioritization
- Proactively address barriers to success
- Understand the customer\’s business, define success criteria, and build plans to exceed expectations
What you need to be successful
- 8+ years professional experience in retail consulting or change management, ideally within grocers
- Ability to forge relationships with VP and C level executives
- Understanding of key success factors, trends, and strategies in UK grocery
- Proven ability to plan and manage the operational process for maximum efficiency and productivity
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Great understanding of account management and customer success OKRs, KPIs & ROI
- Excellent communication, presentation, and demonstration skills
- Ability and desire to work independently in an unstructured environment in locations remote from company HQ
What we offer
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:
- Competitive Salary & Attractive Stock
- Health Insurance
- Paid Time Off
- Education grant
- Benefits
- Competitive salary
- Health Insurance
- Catered lunches
- Paid Time Off
- Quarterly Team Retreats
- Education grants
- Meaningful equity-grants in a very fast-growing startup that is aiming for an IPO
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Director of Retail Consulting employer: Focal Systems
Contact Detail:
Focal Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Retail Consulting
✨Tip Number 1
Network with professionals in the retail consulting space, especially those who have experience with change management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in retail.
✨Tip Number 2
Familiarise yourself with Focal Systems and their product offerings. Understanding how their solutions can impact retail operations will help you articulate your value during interviews and discussions with stakeholders.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change management initiatives in previous roles. Highlight your ability to drive efficiency and productivity, as these are key aspects of the role.
✨Tip Number 4
Showcase your leadership skills by discussing your experience managing teams and building relationships with senior executives. This will demonstrate your capability to lead the Retail Consulting team effectively.
We think you need these skills to ace Director of Retail Consulting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in retail consulting and change management. Use specific examples that demonstrate your ability to lead teams and drive results, particularly in the grocery sector.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Director of Retail Consulting role. Emphasise your experience with enterprise customers and your success in maximising ROI through effective change management.
Showcase Leadership Skills: In your application, provide examples of how you have successfully led teams in the past. Highlight your ability to build relationships with C-level executives and your understanding of account management and customer success metrics.
Demonstrate Industry Knowledge: Include insights about current trends and strategies in the UK grocery market. This will show your understanding of the industry and your capability to guide Focal's product roadmap based on customer needs.
How to prepare for a job interview at Focal Systems
✨Showcase Your Retail Expertise
Make sure to highlight your extensive experience in retail consulting and change management. Prepare specific examples of how you've successfully advised retailers in the past, particularly in maximising ROI and improving operations.
✨Demonstrate Leadership Skills
As a Director, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've effectively managed teams in the past. Emphasise your ability to motivate and guide others towards achieving common goals.
✨Understand Focal's Impact
Research Focal Systems and understand how their solutions can benefit retailers. Be prepared to discuss how you would lead the change management process and maximise the efficiency of their operations using Focal's tools.
✨Build Relationships with Stakeholders
Since the role involves working with VP and C-level executives, practice articulating how you would forge strong relationships with key stakeholders. Think about strategies to secure their support and how you can be the voice of the customer in guiding product development.
