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- Tasks: Lead retail consulting and change management for enterprise customers using Focal.
- Company: Focal Systems is a fast-growing startup focused on transforming retail operations.
- Benefits: Enjoy competitive salary, health insurance, catered lunches, and education grants.
- Why this job: Join a dynamic team making a real impact in the retail industry with growth opportunities.
- Qualifications: 8+ years in retail consulting or change management, strong relationship-building skills required.
- Other info: Remote work options available; ideal for self-starters in an unstructured environment.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal’s impact. Reporting to the VP of Customer Success, the Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers. In addition, s/he will manage the Retail Consulting team in the UK. An ideal candidate will have extensive experience in retail consulting, change management, and team leadership.
What you will be doing:
- Consult with our customers in retail on how to best apply Focal to improve their operations
- Lead the change management process with our customers as they trial and adopt Focal
- Maximize efficiency and productivity through process analysis and interdepartmental collaboration
- Seek and act upon opportunities for expansion within our customers
- Lead a team of Customer Success Managers/Retail Consultants in the UK
- Build relationships with and secure support from key stakeholders
- Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data
- Be the voice of the customer to help guide the Focal product roadmap and prioritization
- Proactively address barriers to success
- Understand the customer's business, define success criteria, and build plans to exceed expectations
What you need to be successful:
- 8+ years professional experience in retail consulting or change management, ideally within grocers
- Ability to forge relationships with VP and C level executives
- Understanding of key success factors, trends, and strategies in UK grocery
- Proven ability to plan and manage the operational process for maximum efficiency and productivity
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Great understanding of account management and customer success OKRs, KPIs & ROI
- Excellent communication, presentation, and demonstration skills
- Ability and desire to work independently in an unstructured environment in locations remote from company HQ
What we offer:
- Competitive Salary & Attractive Stock
- Health Insurance
- Paid Time Off
- Education grant
- Catered lunches
- Quarterly Team Retreats
- Meaningful equity-grants in a very fast-growing startup that is aiming for an IPO
Director of Retail Consulting employer: Focal Systems
Contact Detail:
Focal Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Retail Consulting
✨Tip Number 1
Network with professionals in the retail consulting space, especially those who have experience with change management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in retail technology.
✨Tip Number 2
Familiarise yourself with Focal Systems and their product offerings. Understanding how their solutions can impact retail operations will help you articulate your value during interviews and discussions with stakeholders.
✨Tip Number 3
Prepare to discuss your previous experiences in leading teams and managing change within retail environments. Highlight specific examples where you maximised ROI or improved operational efficiency, as these will resonate well with the hiring team.
✨Tip Number 4
Research the key players in the UK grocery sector and understand their challenges. Being able to speak knowledgeably about their needs and how Focal can address them will set you apart from other candidates.
We think you need these skills to ace Director of Retail Consulting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in retail consulting and change management. Use specific examples that demonstrate your ability to lead teams and drive results, particularly in the grocery sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Focal Systems and its impact on retail operations. Emphasise your ability to build relationships with key stakeholders and your experience in maximising ROI for clients.
Highlight Relevant Skills: In your application, clearly outline your skills related to account management, customer success metrics, and your ability to work independently in unstructured environments. These are crucial for the Director of Retail Consulting role.
Showcase Leadership Experience: Detail your leadership experience in managing teams, especially in a consulting context. Provide examples of how you have successfully led change management processes and improved operational efficiency in previous roles.
How to prepare for a job interview at Focal Systems
✨Showcase Your Retail Expertise
Make sure to highlight your extensive experience in retail consulting and change management. Prepare specific examples of how you've successfully advised retailers in the past, particularly focusing on measurable outcomes and ROI.
✨Demonstrate Leadership Skills
As a Director, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've effectively managed teams in the past. Emphasise your ability to motivate and guide others towards achieving common goals.
✨Understand Focal's Impact
Research Focal Systems thoroughly and understand how their solutions can benefit retailers. Be prepared to discuss how you would lead the change management process and maximise the impact of Focal’s offerings for clients.
✨Build Relationships with Stakeholders
Since the role involves working with key stakeholders, prepare to talk about your experience in forging relationships with C-level executives. Highlight your communication skills and how you've navigated complex organisational structures in previous roles.
