At a Glance
- Tasks: Oversee store installations and manage teams to ensure projects are completed on time.
- Company: Join Focal Systems, a pioneering Silicon Valley startup revolutionising retail with AI.
- Benefits: Competitive salary, generous paid time off, pension, and learning budget.
- Other info: Dynamic work environment with opportunities to collaborate with top retailers.
- Why this job: Make a real impact in retail technology while growing your career.
- Qualifications: Experience in field service management and strong leadership skills required.
The predicted salary is between 45000 - 60000 € per year.
Type: Full-time, salaried position
Work Location: Remote, within commuting distance of Birmingham.
Salary Range: £45,000 - £60,000 per annum
Licence/Certification: Full, valid UK driving licence (required)
Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick‑and‑mortar retail using cutting‑edge deep learning computer vision. Our growth has been phenomenal, more than doubling in size every year since we started. We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team.
We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.
What We Are Looking For
We are seeking a proactive and detail‑oriented Field Service Manager to support our expanding operations throughout the UK. This role will oversee store installations, manage contractors and internal teams, maintain our Service Level Agreements and ensure projects are completed on time and to the highest standards. The ideal candidate has strong leadership skills, experience in field service management, and the ability to optimise efficiency while maintaining excellent customer relationships.
Responsibilities
- Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget.
- Manage all maintenance Service Level Agreements (SLAs) within the responsible regions.
- Ensure all projects and store renovations are completed on time and within budget and communicate project updates to internal stakeholders and external customers.
- Manage and support Team Leads, ensuring teams are properly staffed and trained.
- Conduct interviews and make hiring decisions within the responsible regions.
- Provide ongoing training and professional development for team members.
- Manage the performance of team members and implement the disciplinary procedure as required.
- Communicate with clients, vendors, and internal teams to ensure smooth operations.
- Work with external third‑party contractors to coordinate additional labour requirements and provide feedback on performance of external workers.
- Conduct site visits to verify work quality and compliance with company standards.
- Implement and enforce safety procedures and company policies for all field teams.
- Manage inventory for the responsible regions to ensure all installation teams and maintenance technicians have the required equipment.
- Travel to customer sites to complete installations and ongoing maintenance as per the company standards.
Requirements
- Proven experience in field service management, installations, or a related industry.
- Strong leadership and team management skills.
- Ability to coordinate multiple projects and teams across various locations.
- Excellent problem‑solving, time management, and organisational abilities.
- Strong communication skills for interacting with clients, vendors, and team members.
- Must have a reliable personal vehicle and a valid driving licence for site visits.
- Must have a working smartphone.
- Proficiency in basic reporting tools and Google Workspace.
- Ability to travel as needed to oversee installations.
Why Focal Systems
Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:
- Strong Ethos and Purpose: Our customer centric, tight‑knit team are driven by an ambitious mission to revolutionise retail. You'll be part of a purpose‑driven environment where your contributions directly align with our collective goals.
- Shape the Future of Retail Technology: This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick‑and‑mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry.
- Retailer Collaboration: You have the opportunity to work with some of the largest retailers in Europe, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.
What we offer
- Competitive Salary & Attractive Stock
- Generous Paid Time Off
- Pension
- Learning and Development Budget
Field Service Manager - Birmingham, UK employer: Focal Systems
Focal Systems is an exceptional employer that fosters a purpose-driven work culture, where employees are empowered to make a significant impact in the retail technology sector. With a strong focus on employee wellbeing, we offer competitive salaries, generous paid time off, and ample opportunities for professional growth and development. Join us in Birmingham to collaborate with leading retailers and be at the forefront of revolutionising brick-and-mortar retail through innovative AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager - Birmingham, UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Focal Systems is all about revolutionising retail with AI. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your leadership skills and experience in field service management, as these are key for the Field Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Focal Systems and contributing to our exciting journey.
We think you need these skills to ace Field Service Manager - Birmingham, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in field service management and any relevant leadership skills. We want to see how your background aligns with our mission at Focal Systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for retail technology and how you can contribute to our team. Be sure to mention specific projects or achievements that demonstrate your problem-solving skills.
Showcase Your Communication Skills:Since this role involves interacting with clients and team members, make sure your application reflects your strong communication abilities. Use clear and concise language, and don’t hesitate to share examples of successful collaborations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey at Focal Systems!
How to prepare for a job interview at Focal Systems
✨Know Your Stuff
Before the interview, dive deep into Focal Systems and their retail AI solutions. Understand their mission and how they’re revolutionising the industry. This will not only show your enthusiasm but also help you relate your experience in field service management to their specific needs.
✨Showcase Your Leadership Skills
As a Field Service Manager, strong leadership is key. Prepare examples of how you've successfully managed teams and projects in the past. Be ready to discuss how you handle challenges and ensure that your team meets deadlines while maintaining high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to coordinate multiple projects or manage difficult client relationships. Practise articulating your thought process and the steps you took to achieve successful outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company culture, the team you'll be working with, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
