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- Tasks: Maintain and install camera hardware at various customer sites.
- Company: Join a growing tech company focused on innovative installations.
- Benefits: Earn £17 per hour, enjoy paid time off and a pension.
- Other info: Flexible hours with potential for weekend or night work.
- Why this job: Be part of a dynamic team making a real impact in the field.
- Qualifications: Experience as a Field Service Technician and a valid UK driving licence.
The predicted salary is between 34000 - 36000 £ per year.
We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role. This will be a 6 Month contract position, working 20 hrs per week with a possibility to extend beyond the initial contract.
Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites is required.
What You Will Be Doing:
- Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
- Conduct routine preventative maintenance checks to identify and address potential issues.
- Respond promptly to service calls and ensure customer SLAs are met.
- Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools.
- Onboarding/scanning products into the system.
- As required, attend installations at various clients during night hours.
- Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
- Operate power tools safely and efficiently to complete installations.
- Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
- Work collaboratively with team members to ensure timely completion of installations.
- Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
- Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
- Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
- Adhere to company policies and procedures at all times.
Requirements:
- Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
- Proficiency in using power tools and other installation equipment required for this type of role.
- Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
- Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
- Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
- Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits.
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
- Ability to work nights and weekends.
What we offer:
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer: Paid Time Off, Pension.
Field Service Technician - Manchester Region, UK (Fixed Term Contractor) New Manchester Region,[...] employer: Focal Systems, Inc.
Contact Detail:
Focal Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Manchester Region, UK (Fixed Term Contractor) New Manchester Region,[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry, attend local meetups, and don’t be shy about asking for referrals. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or gigs that let you showcase your skills with power tools and installations. This will not only boost your experience but also give you some great stories to share during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge and customer service skills. We want to see how you handle tricky situations, so think of examples where you’ve gone above and beyond for a customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Technician - Manchester Region, UK (Fixed Term Contractor) New Manchester Region,[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience, especially in maintenance and installation, and don’t forget to mention your technical skills with power tools!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your physical stamina and attention to detail, and how you can meet those KPIs we care about.
Show Off Your Communication Skills: In your application, emphasise your communication skills. We want to know how you keep everyone in the loop during service calls and installations. Clear communication is key in our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Focal Systems, Inc.
✨Know Your Stuff
Make sure you brush up on your technical skills and knowledge related to field service work. Be prepared to discuss your previous experiences with installations, troubleshooting, and using power tools. This will show that you’re not just a good fit for the role but also passionate about what you do.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've diagnosed and resolved issues in the past. Think of situations where you had to think on your feet or adapt quickly to unexpected challenges. This will demonstrate your ability to meet those all-important KPIs.
✨Communicate Clearly
Effective communication is key in this role, so practice articulating your thoughts clearly. Whether it’s explaining a technical issue or updating a supervisor, being able to convey information succinctly will set you apart. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Flexibility
Since the job may involve night or weekend work, be prepared to discuss your availability and willingness to adapt your schedule. Showing that you’re flexible and can handle the demands of the role will make a positive impression on the interviewers.