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- Tasks: Support and deploy innovative print solutions while troubleshooting complex technical issues.
- Company: Join Veralto, a global leader ensuring access to essential resources like clean water and safe food.
- Benefits: Enjoy remote work flexibility, a supportive team culture, and opportunities for career growth.
- Why this job: Make a real impact in the print industry while developing your skills in a dynamic environment.
- Qualifications: Bachelor’s degree or equivalent experience with 3+ years in technical support or deployment.
- Other info: Be part of a diverse team dedicated to safeguarding vital resources globally.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to use your troubleshooting skills? Interested in developing your career in the print industry? Looking for a friendly and supportive team? If so, read on!
Veralto’s Product Quality and Innovation companies help our customers safeguard everyday essentials by protecting the food supply chain, enabling the delivery of verified pharmaceuticals, and ensuring product quality, freshness, and consistency. You’ll be joining a dynamic team!
The Technical Support & Deployment Specialist is responsible for deploying and supporting Esko’s Phoenix and Griffin solutions, resolving complex technical issues, and ensuring customers achieve maximum value and efficiency from our software. This position is part of the Print Optimization & Planning team and is a remote role (you need to be based in the UK, Italy, or Spain).
In this role, a typical day will look like:
- Handling advanced customer issues passed on from frontline support
- Troubleshooting technical issues with Phoenix and Griffin across diverse environments
- Collaborating with R&D on bugs or product improvements
- Planning and executing complex Phoenix deployments, including integrations
- Delivering customer training and post-deployment support
- Maintaining accurate documentation and case records
- Working cross-functionally with Presales, Product, and Operations teams
The essential requirements of the job include:
- Bachelor’s degree or equivalent experience in software, engineering, or print production
- 3+ years of experience in technical support, prepress, or deployment within the printing or packaging sector
- Proven expertise with ServiceMax or similar case management tools
- Experience deploying print production, MIS, or planning software in customer environments
- Strong working knowledge of PDF workflows, XML, JDF, or print production processes
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Support & Deployment Specialist employer: FOBA
Contact Detail:
FOBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Deployment Specialist
✨Tip Number 1
Familiarise yourself with Esko’s Phoenix and Griffin solutions. Understanding these tools will not only help you troubleshoot effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the print industry, especially those who have experience with technical support or deployment. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. This will highlight your ability to handle advanced customer issues effectively.
✨Tip Number 4
Research Veralto’s culture and values, particularly their focus on diversity and innovation. Tailoring your conversations and questions around these themes can help you stand out as a candidate who aligns with their mission.
We think you need these skills to ace Support & Deployment Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, print production, or deployment. Emphasise your troubleshooting skills and any specific software expertise, such as ServiceMax or PDF workflows.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the print industry and your desire to join a supportive team. Mention how your background aligns with the responsibilities of the Support & Deployment Specialist role.
Highlight Relevant Experience: In your application, clearly outline your 3+ years of experience in technical support or prepress. Provide examples of complex issues you've resolved and any successful deployments you've managed.
Showcase Soft Skills: Since this role involves collaboration and customer training, highlight your communication skills and ability to work cross-functionally. Mention any experience you have in delivering training or support to customers.
How to prepare for a job interview at FOBA
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of complex technical issues you've resolved in the past. Highlight your problem-solving process and how you ensured customer satisfaction.
✨Familiarise Yourself with Esko Solutions
Research Esko’s Phoenix and Griffin solutions thoroughly. Understanding their functionalities will allow you to speak confidently about how you can support and deploy these systems effectively.
✨Demonstrate Cross-Functional Collaboration
Prepare to share experiences where you worked with different teams, such as R&D or Operations. Emphasising your ability to collaborate will show that you can thrive in a dynamic team environment.
✨Highlight Relevant Experience
Make sure to discuss your background in technical support or print production. Mention any experience with ServiceMax or similar tools, as well as your knowledge of PDF workflows and print processes.
