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For Companies At a Glance
- Tasks: Coordinate service engineer visits and manage installation projects across EMEA countries.
- Company: Esko is a global leader in packaging technology solutions, part of Veralto.
- Benefits: Enjoy remote work flexibility and opportunities for career growth in a vibrant culture.
- Why this job: Make a real impact while building relationships and enhancing customer satisfaction in a dynamic environment.
- Qualifications: Strong communication skills and experience in resource management or service support preferred.
- Other info: Fluency in additional European languages is a plus; fully remote options available.
The predicted salary is between 36000 - 60000 £ per year.
Join a leading global technology company in a busy, dynamic Service & Project Coordination role that involves organising equipment service engineer visits and coordinating installation projects across multiple EMEA countries. It will suit a highly organised and customer focused Coordinator who enjoys building strong relationships with business customers and colleagues and delivering exceptional support in a SLA-driven environment.
The Service & Project Coordinator is responsible for planning and coordinating the various break/fix, maintenance and installation activities until customer acceptance for a team of service engineers. The role will involve both reactive & proactive communication with customers, answering calls, creating support cases and work orders, efficiently planning on-site service visits to minimise travel time, ordering spare parts, validating customer satisfaction and preparing invoices.
The Ideal Candidate
- Highly customer focused with excellent communication skills (advanced/fluent English), ideally with experience in resource management/planning or Service Support roles
- Strong planning & organizational skills. Team orientated and a continuous improvement mindset
- Experience using a Field Service management platform such as ServiceMax or similar is advantageous
- Any additional European language skills are welcome but not mandatory
- Comfortable to work 100% remotely if based in UK / or in a hybrid manner (minimum 2 days a week at our Gent HQ) if based in Belgium
Esko is an award-winning global provider of software and hardware solutions for packaging, labels, and display industries. With 1800 people worldwide, Esko is part of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Service and Project Coordinator employer: FOBA
Contact Detail:
FOBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Project Coordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as ServiceMax or similar Field Service management platforms. Having a solid understanding of these systems can give you an edge during discussions with our hiring team.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple projects or tasks simultaneously in previous roles. Be ready to share these experiences during any interviews or conversations.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss how you've built strong relationships with clients or colleagues in the past. Highlighting your ability to communicate effectively and resolve issues will resonate well with us.
✨Tip Number 4
Research Esko and Veralto to understand our values and mission. Being able to articulate how your personal values align with ours can make a significant impact during the interview process.
We think you need these skills to ace Service and Project Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Service and Project Coordinator position. Highlight key skills such as customer focus, planning, and communication in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in service support or resource management. Emphasise your organisational skills and any experience with field service management platforms like ServiceMax.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully coordinated projects or supported customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at FOBA
✨Showcase Your Organisational Skills
As a Service and Project Coordinator, your ability to organise and plan is crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects simultaneously, highlighting your attention to detail and time management skills.
✨Demonstrate Customer Focus
This role requires a strong customer focus. Share experiences where you went above and beyond to meet customer needs or resolve issues. Emphasise your communication skills and how you build relationships with clients and colleagues alike.
✨Familiarise Yourself with Relevant Tools
If you have experience with Field Service management platforms like ServiceMax, make sure to mention it. If not, do some research on such tools and be ready to discuss how you would adapt to using them in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about potential challenges you might face in coordinating service visits or managing customer expectations, and prepare thoughtful responses that demonstrate your proactive approach.
