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- Tasks: Lead and mentor a team of Field Service Engineers while ensuring exceptional customer service.
- Company: Join Linx Printing Technologies, a global leader in coding and marking solutions.
- Benefits: Enjoy a flexible, family-friendly work environment with opportunities for career development.
- Why this job: Be part of a diverse team driving innovation and making a positive impact on essential resources.
- Qualifications: Experience in field service management, strong leadership skills, and a customer-centric mindset required.
- Other info: Willingness to travel is essential for coaching and managing customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
Are you interested in working for an international and diverse company? Looking to use your troubleshooting skills? Interested in developing your career in a leading manufacturing, printing, and coding industry? If so, read on!
Linx Printing Technologies is a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply.
We are seeking a dynamic and experienced Regional Service Manager (North) to join our team. The successful candidate will be responsible for:
- Leadership: Leading, developing, and mentoring a team of Field Service Engineers to ensure high performance and professional growth.
- Customer Focus: Cultivating a culture of exceeding customer expectations and delivering outstanding customer service.
- Growth: Accelerating the growth of product placements and service revenues through strategic initiatives and exceptional service delivery.
The successful candidate will be a natural people leader with experience managing a field service team, able to drive high performance for our customers. You will deliver continuous improvement and innovations in our processes and service propositions. Your inclination is to achieve results quickly and strengthen teams.
In this role, a typical day will look like:
- Oversee the daily operations of the field service team, ensuring timely and effective service delivery.
- Develop and implement training programs to enhance the skills and knowledge of Field Service Engineers.
- Monitor and analyse service metrics to identify areas for improvement and drive continuous improvement.
- Foster strong relationships with customers, addressing their needs and concerns promptly and effectively.
- Collaborate with other departments to ensure seamless service integration and support.
- Ensure customer satisfaction.
- You will be accountable for regional escalation resolution and project success, ensure response time and intervention quality, ensure good communication between departments on cross-functional activities (projects, installations).
- Willing to travel to coach the field service team and manage customer relationships.
The essential requirements of the job include:
- Proven experience in a field service management role, preferably within the coding and marking industry.
- Proactive and strategic problem solver who first understands business and associate needs and is then keen to bring forward and test new insights and industry-leading practices.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyse data and make informed decisions.
- Customer-centric mindset with a passion for delivering exceptional service.
At Linx, a Veralto Company, we grow talent; we give you the opportunity to develop your career based on your strengths. Linx is a career destination for engaged, passionate, and talented people who are driven to seek innovation, growth, and opportunity.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Regional Service Manager (North) employer: FOBA
Contact Detail:
FOBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager (North)
✨Tip Number 1
Research Linx Printing Technologies thoroughly. Understand their products, services, and company culture. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on LinkedIn. Engaging with them can provide valuable insights into the company’s expectations and work environment, which can be beneficial during your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in the past. Highlight your leadership style and how it aligns with Linx's focus on developing and mentoring Field Service Engineers.
✨Tip Number 4
Familiarise yourself with the coding and marking industry trends. Being knowledgeable about current challenges and innovations will position you as a proactive candidate who can contribute to Linx's growth and service excellence.
We think you need these skills to ace Regional Service Manager (North)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service management, particularly within the coding and marking industry. Emphasise your leadership skills and any achievements that demonstrate your ability to drive high performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've exceeded customer expectations in previous roles and how you plan to bring that same mindset to Linx Printing Technologies.
Highlight Problem-Solving Skills: Given the emphasis on strategic problem-solving in the job description, include examples in your application that showcase your ability to analyse data and make informed decisions that led to successful outcomes.
Showcase Team Management Experience: Detail your experience in leading and mentoring teams. Provide examples of training programs you've developed or implemented, and how these contributed to team performance and customer satisfaction.
How to prepare for a job interview at FOBA
✨Research the Company
Before your interview, take some time to learn about Linx Printing Technologies and its role in the coding and marking industry. Understanding their products, values, and recent developments will help you tailor your responses and show genuine interest.
✨Demonstrate Leadership Skills
As a Regional Service Manager, showcasing your leadership experience is crucial. Prepare examples of how you've successfully led teams, mentored individuals, and driven performance improvements in previous roles.
✨Prepare for Customer-Focused Questions
Expect questions that assess your customer service mindset. Be ready to discuss how you've exceeded customer expectations in the past and how you would foster strong relationships with clients in this role.
✨Showcase Problem-Solving Abilities
The role requires a proactive problem solver. Prepare to discuss specific challenges you've faced in field service management and how you approached them strategically to achieve positive outcomes.
