At a Glance
- Tasks: Lead testing strategies and ensure quality delivery across multiple client projects.
- Company: Dynamic financial services firm focused on innovative testing solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a supportive team with opportunities for growth and mentorship.
- Why this job: Make a real impact in client satisfaction and quality assurance in a fast-paced setting.
- Qualifications: Strong background in testing and client engagement, especially in financial services.
The predicted salary is between 60000 - 80000 £ per year.
This client facing role is accountable across a portfolio of FNZ Clients for the ownership and delivery of the overarching Test strategy and Test Approach as well as ensuring consistent and productive QA/Testing Process and Procedures for each project. The Portfolio Test Manager will be responsible for leading the Project Test Managers/Leads, managing test risks, issues, timelines and quality as well as providing oversight of all FNZ and Client testing across a portfolio of projects. Working from within the Testing Practice, this role would also work closely with the Head of Testing, Project Management, Delivery Management, Infrastructure and Release Management functions across multiple projects to ensure on time quality delivery in compliance with the FNZ SDLC.
Specific Role Responsibilities
- Stakeholder Management: Stakeholder management and ensuring overall client satisfaction across all projects/areas covered within the Portfolio. Working directly with FNZ clients, managing client issues and concerns and effectively dealing with escalations. Providing progress updates to key stakeholders on portfolio delivery, resource performance, KPIs and continuous improvement progress. Work with the Head of Testing, Testing Practice, Project Managers, Delivery Managers and Test Leads on resourcing, risks, issues, timelines and have oversight of all the testing. Build strong relationships with internal and external stakeholders around testing and quality and drive improvements through the Testing Practice internally and externally.
- Delivery Management: Take ownership of the test estimation Process and deliver estimates as per the defined SDLC. Ownership of overarching Test strategies and Test Approach for the Project Portfolio. Ensuring QA/Testing Process and Procedures are followed across each project and team. Compliance with the Testing Framework, including standards, processes, tools, test plans, cases and templates across projects. Engage with clients to agree QA engagement model and test strategy. Ensure that testing artefacts required to support contracted end-client deliverables are produced in accordance with agreed plans.
- Quality Management: Effective and regular communication internally and externally. Test deliverables to be on time and to quality targets defined. Work to continuously improve the testing and quality practices already in place to achieve a greater end result. Working with the Testing Practice to identify and roll out test process improvement initiatives across the wider delivery portfolio. Take ownership of Test Quality Gateways, ensure and measure ongoing compliance.
- Governance & Control: Test governance to be managed via agreed metrics driven reporting. Timely reporting to Delivery Management/Head of Testing on portfolio/project progress against plans. Testing Quality metrics ownership and reporting. Ownership of Quality and productivity uplift. Risk and Issues management within the portfolio. Escalation to Project Team/Manager/Testing Practice on Risk and Issues that impact on Test Plan delivery. Management of Change to the Change Management process. Ensure that test environments are booked in a timely manner by liaising with the appropriate groups across IT. Sign off entry and exit criteria for all test phases. Oversight and approval of Project Test Exit Reports.
- Team Management: Matrix management of project Test Managers/AT Leads. Management, review and induction of new team members. Manage resource planning for portfolio, escalating as required. Provide coaching and training to Test Managers/AT Leads to uplift capability and productivity. Mentor Team members in QA Best Practice, Tools and training across projects.
Experience required: Career test professional with strong background in Financial Services. Extensive experience of working in client facing test delivery/engagement roles. Ability to work under pressure and to strict deadlines.
Applications will be reviewed on a rolling basis, with early submission encouraged. The application deadline is March 19th.
Portfolio Test Manager: Client-Facing Quality Leader employer: FNZ
At FNZ, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our team members thrive in their careers. Located in a vibrant area, we provide a supportive environment where client-facing roles like the Portfolio Test Manager can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Test Manager: Client-Facing Quality Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Portfolio Test Manager role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by brushing up on your stakeholder management skills. Be ready to discuss how you've handled client issues and escalations in the past. We want to see you shine in front of potential employers!
✨Tip Number 3
Showcase your leadership abilities! When chatting with interviewers, highlight your experience in managing test teams and driving quality improvements. They’ll be keen to know how you can uplift their testing practices.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Portfolio Test Manager: Client-Facing Quality Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Portfolio Test Manager role. Highlight your experience in client-facing roles and any relevant QA/testing processes you've managed. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed testing strategies and stakeholder relationships in the past.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, we want to see how you effectively engage with clients and teams.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at FNZ
✨Know Your Test Strategies
Make sure you’re well-versed in various test strategies and approaches. Be ready to discuss how you would tailor these strategies for different clients and projects, especially in the financial services sector.
✨Showcase Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous roles. Highlight your communication skills and how you’ve dealt with escalations or client concerns to ensure satisfaction.
✨Demonstrate Quality Management Experience
Be prepared to talk about your experience with quality management processes. Discuss specific metrics you’ve used to measure success and how you’ve implemented improvements in testing practices.
✨Highlight Team Leadership Abilities
Since this role involves managing project Test Managers and Leads, share your experiences in team management. Talk about how you’ve coached and mentored team members to enhance their capabilities and productivity.
