At a Glance
- Tasks: Provide second-line support and resolve incidents for clients using the FNZ Figaro platform.
- Company: Join FNZ, a leading financial services company in Newcastle-upon-Tyne.
- Benefits: Full training provided, hybrid work model, and opportunities for career growth.
- Other info: Applications close on May 22nd, so apply soon!
- Why this job: Kickstart your career in a fast-paced environment with hands-on experience.
- Qualifications: Strong analytical skills and a degree or equivalent experience required.
The predicted salary is between 25000 - 32000 € per year.
FNZ in Newcastle-upon-Tyne is seeking a Product Support Analyst to join the Customer Service Centre. The role involves providing second-line production support to clients using the FNZ Figaro platform, including diagnosing and resolving incidents. This hybrid role requires strong analytical skills, a degree or equivalent experience, and the ability to work in a fast-paced environment. Full training will be provided, making it suitable for junior-level candidates.
The closing date for applications is May 22nd.
Hybrid Platform Support Analyst - Newcastle (Junior) in Newcastle upon Tyne employer: FNZ
FNZ in Newcastle-upon-Tyne is an excellent employer that prioritises employee development and offers a supportive work culture. With comprehensive training provided for junior roles, employees can grow their skills while working in a dynamic environment that values collaboration and innovation. The hybrid work model allows for flexibility, making it an attractive option for those seeking a meaningful career in the financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Platform Support Analyst - Newcastle (Junior) in Newcastle upon Tyne
✨Tip Number 1
Get to know the FNZ Figaro platform inside out! Familiarise yourself with its features and common issues. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your analytical skills! Try solving some real-world problems or case studies related to customer support. This will prepare you for the fast-paced environment at FNZ and demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current employees or join relevant online communities. Engaging with others in the industry can provide valuable insights and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Platform Support Analyst - Newcastle (Junior) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the role of a Product Support Analyst, so don’t hold back on showcasing your analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills:Since the role involves diagnosing and resolving incidents, make sure to include examples of how you've tackled challenges in the past. We’re looking for those moments where you’ve used your analytical skills to find solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at FNZ
✨Know the FNZ Figaro Platform
Familiarise yourself with the FNZ Figaro platform before the interview. Understand its features and common issues users face. This will show your genuine interest in the role and help you answer technical questions confidently.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved problems. Highlight your analytical skills by discussing how you approached these situations and what the outcomes were.
✨Emphasise Your Adaptability
Since this is a fast-paced environment, be ready to discuss how you handle pressure and adapt to changing situations. Share specific instances where you thrived under tight deadlines or learned new systems quickly.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the training process or how success is measured for a Product Support Analyst. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
