At a Glance
- Tasks: Lead client-facing tech operations, ensuring transparency and communication of platform performance.
- Company: FNZ, a leading technology firm in London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continual service improvement.
- Why this job: Make a real impact by improving service performance and client satisfaction.
- Qualifications: Experience in technology operations and strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
FNZ in London seeks a client-facing technology operations professional to drive transparency, governance, and communication of platform performance.
You will present availability, trends, incidents, and risks to clients, ensuring clarity and business relevance.
You will lead monthly and ad-hoc reports, coordinate with Production Support, Platform Operations, and vendor teams, and drive continual service improvement within ITIL-aligned governance across infrastructure and production systems.
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Service Performance & Incident Leadership (UK) in London employer: FNZ
At FNZ, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is empowered to make a meaningful impact from day one. Our commitment to employee growth is reflected in our global career opportunities and the emphasis we place on individual contributions over tenure, ensuring that your hard work is recognised and rewarded. Located in a vibrant environment, you will collaborate with diverse, expert teams while enjoying flexible working arrangements that cater to both professional and personal needs.
