At a Glance
- Tasks: Lead client-facing technology services and enhance platform performance through effective communication.
- Company: Join FNZ, a leader in financial technology with a focus on client outcomes.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for significant impact in a fast-paced environment.
- Why this job: Make a real difference by improving client experiences and driving service excellence.
- Qualifications: Experience in technology service management and strong communication skills.
The predicted salary is between 61408 - 70089 £ per year.
FNZ is seeking a client-facing technology service manager to oversee transparency, governance, and communication of platform performance.
You will drive incident leadership, reporting, and service improvement across production support and vendor ecosystems.
You will translate complex metrics for clients, manage major incidents, and ensure alignment with SLA/KPI frameworks and governance processes.
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Head of Platform Service Management — Client Outcomes in London employer: FNZ
At FNZ, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is empowered to make a meaningful impact from day one. Our commitment to employee growth is reflected in our global career opportunities and the emphasis we place on individual contributions over tenure, ensuring that your hard work is recognised and rewarded. Located in a vibrant environment, you will collaborate with diverse, expert teams while enjoying flexible working arrangements that cater to both professional and personal needs.
