At a Glance
- Tasks: Lead client-facing technology service management and enhance platform performance transparency.
- Company: Join FNZ, a leader in financial technology services.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and client satisfaction.
- Why this job: Make a real difference by improving client outcomes and driving service excellence.
- Qualifications: Experience in technology service management and strong communication skills.
The predicted salary is between 61408 - 70089 £ per year.
FNZ is seeking a client-facing technology service manager to oversee transparency, governance, and communication of platform performance.
You will drive incident leadership, reporting, and service improvement across production support and vendor ecosystems.
You will translate complex metrics for clients, manage major incidents, and ensure alignment with SLA/KPI frameworks and governance processes. #J-18808-Ljbffr
We think you need these skills to ace Head of Platform Service Management — Client Outcomes
Client-Facing Skills
Technology Service Management
Incident Leadership
Reporting Skills
Service Improvement
Production Support
Vendor Management
