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- Tasks: Provide application support and manage issues for FNZ's clients in a dynamic environment.
- Company: Join FNZ, a leading wealth management platform transforming the industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a high-performance team making a real impact in financial technology.
- Qualifications: University degree (2.1) or equivalent; strong problem-solving and communication skills.
- Other info: Great chance to learn in a fast-paced industry with excellent career prospects.
The predicted salary is between 30000 - 42000 £ per year.
This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.
Location: Edinburgh
Working Pattern: Hybrid
Contract: Permanent
Team Responsibilities
- Application Support – ensure that the application is maintained and working efficiently and against agreed service levels.
- Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
- Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
- Change Management – support guidance for testing and release process for production fixes.
- Project Handover – facilitate the transition between project support and production support for all change.
Specific Role Responsibilities
- Application Support – ensure that the application is working correctly as deployed.
- Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
- Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries.
- Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues. Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose.
- Project Handover – support the transition between project support and production support for all change.
- Change Management – support testing and release process for production fixes.
The role will cover extended business hours on a rotation basis. To undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Performance Assessment
- KPI reporting – issue management performance against KPIs.
- Availability – uptime during core and non-core hours.
- Performance – performance metrics during core and non-core hours.
- Reliability – test results and performance during real failure events.
Experience Required
- University degree qualified (2.1) or equivalent.
- Ability to learn quickly in a dynamic fast-paced industry.
- Enjoy working as part of a high performance team.
- Passionate about creating innovative solutions for customers.
- Highly logical.
- Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
- Superior analytical thinking and keen attention to detail.
- Proven problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent organisational, administration and time management skills.
- Good team communication skills, confident in dealing with internal and external clients.
- Highly developed written and oral communication skills.
- Interest/familiarity with financial markets and products.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Production Support Analyst in Edinburgh employer: FNZ
Contact Detail:
FNZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former FNZ employees on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled issues head-on, especially in high-pressure situations. We want to show FNZ that we can keep things running smoothly!
✨Tip Number 3
Don’t forget to research FNZ’s services and recent news. Being knowledgeable about their operations will help us stand out during the interview and show our genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace Production Support Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Support Analyst role. Highlight relevant experience, especially in application support and issue management, to show us you’re the right fit for FNZ.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with FNZ's mission. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love seeing analytical thinking and problem-solving in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FNZ
✨Know Your Stuff
Make sure you understand the key responsibilities of a Production Support Analyst. Brush up on application support, issue management, and change management processes. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles. Think about specific situations where you identified problems, analysed them, and implemented solutions. This will demonstrate your analytical thinking and ability to work under pressure.
✨Communicate Clearly
Since this role involves liaising with clients and team members, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points. Good communication skills are essential for success in this position.
✨Research FNZ
Familiarise yourself with FNZ's services and their impact on the wealth management industry. Understanding their mission and values will help you align your answers with what they’re looking for, making you a more attractive candidate.
