Solution Consultant in Birmingham

The Solution Consultant role is a key role within the Solution Consulting team, providing leadership and expertise in the following areas:

• Providing up to date knowledge and awareness of current trends and future direction of the local asset management industry.
• Presenting and explaining existing FNZ capability.
• Defining and challenging scope of a project.
• Capturing and documenting customer business outcomes to create requirements, solution designs, and agreeing on Joint Target Operating Models.
• Platform integration design.
• Business transformation support and consultancy services.
• Regulations and advice on platform compliance.
• Customer training programmes and knowledge transfer.
• Platform configuration and delivering of FNZ’s Model Wealth Solution (MWS) process.
• Analyst and Developer handovers and support.
• Functional Reviews and TDD walkthroughs.
• Defining business readiness processes and agreeing SLAs.
• Defect verification.

This role demands individuals who are consistently solution and execution focused, capable of dealing with complex problems and environments, have strong technology, analytical and data interpretation skills, take ownership for an outcome on behalf of a customer, and are comfortable with high levels of customer and stakeholder interaction and management.

The Solution Consulting team is responsible for providing a range of high value services to FNZ’s existing and potential customers. This includes being responsible for the Platform configuration and running the FNZ Model Wealth Solution configuration process for new platform implementations, plus supporting the sales team in winning and sizing new projects. It also involves carrying out a variety of consulting assignments for existing and new customers in various contexts, including proposition definition, TOM definition, business transformation, customer training and knowledge transfer, and the definition of bespoke requirements where required for customer platform solutions.

Once business outcomes are understood from FNZ clients, these must be accurately documented and fed into the delivery process to ensure they are easily understood and precise to deliver the right outcome for our clients. The team also works closely with FNZ’s Business Readiness Team, Operations and Production Support teams to ensure that FNZ provides its services compliantly, reliably, and at scale once implemented in production.

Specific Role Responsibilities include:

• Providing leadership and support for your aligned FNZ client project, building capability and providing support for more junior members of the team.
• Instilling a spirit of continuous improvement in the team.
• Working with FNZ customers and internal stakeholders to help define proposition and product requirements.
• Providing market expertise as required.
• Being a Subject Matter Expert (SME) in FNZ Platform functionality and applying this understanding to help customers define propositions that best utilise or enhance FNZ core platform capabilities.
• Having a full understanding of a Platform Target Operating Model, including the interfaces between platform and customers' operations and FNZ Investment operations.
• Providing advice to customers regarding best practice operating model design.
• Being an expert in the Model Wealth Solution and running the MWS Configuration process for new platform implementations, capturing all customer configuration points in service configuration documents.
• Documenting any bespoke customer requirements and being the solution owner to ensure these are met.
• Providing review and quality assurance of solution documentation.
• Providing training programmes and knowledge transfer services for FNZ customers.
• Providing consultancy services, as required, to other FNZ clients and projects.
• Having a good knowledge of the regulatory environment in which the Solution Consultant operates and providing advice and guidance to customers in respect of delivering a compliant platform.
• Being an SME in the platform market in which FNZ operates, and providing training and support for other areas of the FNZ business.

Preferred Industry Knowledge includes:

• Experience in a consulting, analysis or architecture environment.
• General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• FNZ Platform expertise, including being an SME in at least 4 functional areas of the platform.
• For the jurisdiction being hired for, an understanding of the regulatory environment FNZ operates within and a knowledge of the upcoming changes.
• 3+ years of experience in a delivery/consulting environment in the financial services/wealth market.

Required Knowledge & Skills include:

• 1st class degree or equivalent experience.
• Experience working within a business analysis/consulting role.
• Ability to evidence establishing an environment of continuous improvement and capability development.
• Confident, and able to take initiative in a client- and delivery-focused environment.
• Independent, self-directing and delivery-focused working style.
• Superior analytical thinking.
• Commercially aware.
• Intermediate computer skills essential.
• Excellent organisational, administration and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.