At a Glance
- Tasks: Assist customers with inquiries via phone and live chat about financial products.
- Company: Join FNZ, a leading financial services company in Basingstoke.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Other info: 6-month FTC with opportunities for full-time or part-time work.
- Why this job: Make a difference by helping customers navigate their financial journeys.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22050 - 26950 £ per year.
FNZ in Basingstoke is seeking Customer Service Advisors to join our Contact Centre. The roles are 6‑month FTC with hybrid/flexible working, available as full-time or part-time.
You will handle inbound inquiries by phone or live web chat, provide guidance on accounts and financial products, and deliver a consistently high standard of customer service across interactions.
You will be part of a supportive team focused on helping customers get the most from our financial services.
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Wealth Management Support Advisor (Hybrid) in Basingstoke employer: FNZ
At FNZ, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is empowered to make a meaningful impact from day one. Our commitment to employee growth is reflected in our global career opportunities and the emphasis we place on individual contributions over tenure, ensuring that your hard work is recognised and rewarded. Located in a vibrant environment, you will collaborate with diverse, expert teams while enjoying flexible working arrangements that cater to both professional and personal needs.
StudySmarter Expert Advice🤫
We think this is how you could land Wealth Management Support Advisor (Hybrid) in Basingstoke
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like FNZ.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like FNZ might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Wealth Management Support Advisor (Hybrid) in Basingstoke
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at FNZ will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at FNZ. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give FNZ confidence in your short-term commitment to the role.
How to prepare for a job interview at FNZ
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with FNZ.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure FNZ that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
