At a Glance
- Tasks: Help customers navigate financial products and provide exceptional service via phone and chat.
- Company: Join FNZ, a global fintech leader with a supportive culture.
- Benefits: Flexible shifts, competitive salary, full training, and career development opportunities.
- Other info: Dynamic team environment with excellent career progression.
- Why this job: Make a real impact in a people-first company while growing your skills.
- Qualifications: Passion for customer service and strong communication skills; experience preferred but not essential.
The predicted salary is between 28800 - 43200 £ per year.
Shape the Future of Wealth Management
FNZ is looking for Customer Service Advisors to join our highly successful Contact Centre team in Basingstoke.
Customer Service Advisor
Basingstoke
6 month initial FTC
Hybrid/Flexible Working
Full time & part time roles available
- Competitive
- Excellent benefits
Shape the Future of Wealth Management
FNZ is looking for Customer Service Advisors to join our highly successful Contact Centre team in Basingstoke.
This is an exciting opportunity to become part of a supportive, collaborative, and customer-focused team, helping customers get the most from their financial products and services. As one of the key points of contact for our customers, you'll play a vital role in delivering exceptional service and creating positive experiences across every interaction.
Whether supporting customers by phone or through live web chat, you'll provide clear guidance, resolve queries, and empower customers to confidently manage their accounts using our online platforms.
The Opportunity
As a Customer Service Advisor, you'll be responsible for handling inbound customer enquiries and delivering outstanding service across multiple communication channels.
You’ll work as part of a collaborative team that genuinely puts customers first, ensuring every interaction is handled professionally, efficiently, and with care.
This role is ideal for someone who enjoys helping people, solving problems, and building positive customer relationships in a fast-paced environment.
Customer Support & Service Excellence
- Acting as the first point of contact for customer enquiries via telephone and live web chat
- Providing accurate information and guidance relating to customer accounts and financial products
- Delivering a positive and professional experience during every interaction
- Building rapport with customers and understanding their individual needs
- Helping customers become more confident and self-sufficient using FNZ's online services and digital tools
Customer Communication
- Managing inbound calls in line with agreed service levels and quality standards
- Handling live web chat conversations efficiently and professionally
- Providing clear, accurate and customer-friendly solutions
- Ensuring customer enquiries are resolved effectively and within expected timescales
Continuous Improvement & Development
- Participating in ongoing training and development activities
- Building knowledge of products, systems, and customer service best practices
- Sharing ideas and suggestions to improve customer experience and operational efficiency
- Supporting team initiatives that contribute to service excellence
Team Collaboration
- Working closely with colleagues and team leaders to achieve service targets
- Contributing positively to team performance and customer outcomes
- Supporting a culture of collaboration, learning, and continuous improvement
What We're Looking For
You’ll be passionate about customer service and committed to delivering outstanding experiences for every customer.
Key Skills And Experience
- Previous experience in customer service, contact centre, financial services, or a customer-facing environment
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to build rapport and engage confidently with customers
- Comfortable using telephony systems and computer applications
- Strong organisational and multitasking skills
- A proactive and problem-solving mindset
- Ability to work effectively both independently and as part of a team
- Enthusiasm for learning and personal development
What You'll Need To Succeed At FNZ
- A genuine passion for helping customers
- A positive, professional, and empathetic approach
- The ability to remain calm and focused in a fast-paced environment
- Strong listening and problem-solving skills
- Confidence adapting to changing priorities and customer needs
- A commitment to achieving high standards of quality and service
- A collaborative attitude and willingness to support colleagues
Why Join FNZ?
At FNZ, you'll be part of a high-growth, global organisation transforming wealth management through technology and innovation.
We Offer
- Competitive salary and benefits package
- Flexible working arrangements
- Full-time and part-time opportunities
- Comprehensive induction, training, and ongoing development
- Global career opportunities across the UK, Europe, North America, South Africa, and APAC
- Private health and life insurance
- Paid parental and volunteer leave
- Fully funded learning and professional development opportunities
- A friendly, inclusive, and supportive team environment
- Clear opportunities for progression within the Contact Centre and wider FNZ business
About FNZ
FNZ is committed to opening up wealth by making wealth management more accessible. We partner with leading financial institutions around the world to provide technology-enabled solutions that help millions of people invest for their future.
With a global presence spanning over 30 countries, FNZ combines innovation, technology, and expertise to transform the wealth management industry.
Opening hours are 8am – 6pm Monday – Friday and 9am – 1pm Saturday. There are both full and part time roles available. We offer a flexible working environment that allows team members to find a working pattern that suits their needs and empowers them to achieve their goals.
Ready to begin your career with a global FinTech and make a real difference to customers every day?
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Customer Service Representative in Basingstoke employer: FNZ
At FNZ, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is empowered to make a meaningful impact from day one. Our commitment to employee growth is reflected in our global career opportunities and the emphasis we place on individual contributions over tenure, ensuring that your hard work is recognised and rewarded. Located in a vibrant environment, you will collaborate with diverse, expert teams while enjoying flexible working arrangements that cater to both professional and personal needs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FNZ. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and chats during the actual job.
✨Tip Number 3
Show off your personality! When you're chatting with customers or in an interview, let your friendly and approachable side shine through. Remember, they’re looking for someone who can connect with customers on a personal level.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering brilliant customer service shine through. Share any experiences where you’ve gone the extra mile for a customer, as this will resonate with us at StudySmarter.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description, like 'empathy' and 'communication skills', to show us you’re a perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great candidate for the Customer Service Representative position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FNZ
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to discuss your understanding of empathy, active listening, and how to handle difficult situations. This will show that you’re not just passionate about the role but also knowledgeable.
✨Familiarise Yourself with Financial Products
Even if you don’t have a financial services background, take some time to learn about common financial products and services. This will help you feel more confident during the interview and demonstrate your eagerness to learn and grow in the role.
✨Practice Your Communication Skills
Since this role involves both phone and live chat interactions, practice articulating your thoughts clearly and concisely. You could even do mock interviews with friends or family to get comfortable with speaking about your experiences and handling potential customer queries.
✨Show Enthusiasm for Teamwork
This position is all about collaboration, so be prepared to share examples of how you’ve worked well in teams before. Highlight your ability to support colleagues and contribute to shared goals, as this aligns perfectly with the company’s people-first values.
