At a Glance
- Tasks: Lead service management and client delivery, ensuring top-notch platform performance.
- Company: Join FNZ, a leader in financial technology with a focus on innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a thriving tech environment.
- Why this job: Make a real impact by enhancing service quality and client satisfaction.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
FNZ is seeking a Head of Service Management to lead governance, reporting, and cross-functional incident response across London or Edinburgh-based platforms. You will act as the primary technology service interface with client stakeholders, presenting platform health metrics and driving continual service improvement. You will own monthly and ad-hoc service reporting packs, including availability, latency, MTTR trends, and capacity utilisation.
We think you need these skills to ace UK Head of Service Management & Client Delivery
Governance
Reporting
Incident Response
Client Stakeholder Management
Service Improvement
Service Reporting
Availability Metrics
