At a Glance
- Tasks: Lead service management and client delivery, ensuring top-notch platform performance.
- Company: Join FNZ, a leader in financial technology with a focus on innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a thriving tech environment.
- Why this job: Make a real impact by enhancing service quality and client satisfaction.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
FNZ is seeking a Head of Service Management to lead governance, reporting, and cross-functional incident response across London or Edinburgh-based platforms.
You will act as the primary technology service interface with client stakeholders, presenting platform health metrics and driving continual service improvement.
You will own monthly and ad-hoc service reporting packs, including availability, latency, MTTR trends, and capacity utilisation.
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UK Head of Service Management & Client Delivery in London employer: FNZ (Uk) Ltd
FNZ (UK) Ltd is an exceptional employer, offering a dynamic work culture in the heart of Edinburgh that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to continuous improvement, making it an ideal place for those looking to make a meaningful impact in supplier management.
