At a Glance
- Tasks: Engage customers, manage calls, and provide solutions in a dynamic contact centre.
- Company: Join a supportive team at FNZ, known for exceptional customer service.
- Benefits: Competitive salary, excellent benefits, ongoing training, and career progression.
- Other info: Great opportunity for growth in a collaborative environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and proficiency in technology.
The predicted salary is between 26449 - 32327 £ per year.
We’re looking for dedicated customer service advisors to join our supportive, collaborative and simply brilliant team in our Bolton contact centre. You’ll be the key point of contact for customers when they call in, providing them with information about their financial products and helping them become self-sufficient with our online platform. You’ll give a positive customer experience in each and every call, welcoming them in a professional manner.
Team Responsibilities:
At FNZ we live and breathe exceptional customer service and the team work collaboratively to ensure we deliver the experience our customers deserve. As a customer service advisor, you will be an integral part of this team and delivery. We develop our customer service advisers so they can progress within the team and wider business, so you can look forward to ongoing training and support, including an induction.
Specific Role Responsibilities:
- Engage customers in genuine, enjoyable conversations to understand their needs
- Managing calls in line with our agreed service levels
- Manage live web chat conversations
- Providing the right solutions for customers
- Consistent achievement of agreed quality auditing
- Attend training sessions to continuously improve knowledge and performance
- Suggest areas for improvements which could result in an enhanced customer experience and/or cost savings to the company
Performance Assessment:
- MI to demonstrate achievement of agreed productivity levels, reviewed in monthly one to one meeting with team manager
- MI to demonstrate achievement of agreed quality auditing level and maintaining process accreditation
- Mandatory training completed and passed by required date
- Breach MI to demonstrate process and financial transactions breaches do not exceed agreed levels
Experience required:
- Passionate about customer service
- Strong attention to detail
- Proficient in the use of technology: telephony and computer systems
- Ability to multi-task
- Ability to support and suggest improvements
Previous experience in a customer service or contact centre environment would be advantageous, and experience within financial services is desirable, but not essential.
Apply now to join FNZ as a Customer Service Representative and start a career with purpose and potential.
Customer Service Representative in Bolton employer: FNZ (UK) Ltd
FNZ is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in a vibrant area, we provide our team with competitive benefits, including flexible working arrangements and opportunities for professional advancement, making it an ideal place for those seeking meaningful and rewarding careers in client relationship management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FNZ (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FNZ (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FNZ (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at FNZ (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FNZ (UK) Ltd!
How to prepare for a job interview at FNZ (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
