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- Tasks: Support FNZ applications, manage issues, and ensure smooth operations for clients.
- Company: Join FNZ, a leading financial services provider focused on innovation and customer solutions.
- Benefits: Enjoy flexible working hours, a dynamic team environment, and opportunities for personal growth.
- Why this job: Be part of a high-performance team making a real impact in the financial sector.
- Qualifications: University degree (2.1) or equivalent; strong problem-solving and communication skills required.
- Other info: Role involves extended business hours on a rotation basis.
The predicted salary is between 28800 - 43200 £ per year.
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This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.
The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition.
Team Responsibilities
Application Support – ensure that the application is maintained and working efficiently and against agreed service levels.
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
Change Management – support guidance for testing and release process for production fixes
Project Handover – facilitate the transition between project support and production support for all change
Specific Role Responsibilities
Application Support – ensure that the application is working correctly as deployed.
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;
Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues.
Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose.
Project Handover – support the transition between project support and production support for all change.
Change Management – support testing and release process for production fixes.
The role will cover extended business hours on a rotation basis.
To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Performance Assessment
KPI reporting – issue management performance against KPIs
Availability – uptime during core and non-core hours
Performance – performance metrics during core and non-core hours
Reliability – test results and performance during real failure events
Experience required
• University degree qualified (2.1) or equivalent.
• Ability to learn quickly in a dynamic fast-paced industry.
• Enjoy working as part of a high performance team.
• Passionate about creating innovative solutions for customers.
• Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
• Superior analytical thinking and keen attention to detail.
• Proven problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organisational, administration and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.
• Interest / familiarity with financial markets and products.
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Production Support Analyst employer: FNZ Group
Contact Detail:
FNZ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and tools used in production support. Understanding the technical environment will help you demonstrate your ability to troubleshoot and resolve issues effectively during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully managed issues or improved processes. This will highlight your analytical thinking and ability to work under pressure, which are crucial for this role.
✨Tip Number 3
Network with current or former employees of FNZ or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your familiarity with financial markets and products. Being able to speak knowledgeably about these topics will demonstrate your genuine interest in the industry and align with the requirements of the role.
We think you need these skills to ace Production Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Production Support Analyst. Emphasise your analytical thinking, problem-solving abilities, and any experience in application support or issue management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for creating innovative solutions and your ability to work in a high-pressure environment. Use examples from your past experiences to demonstrate your fit for the role.
Highlight Relevant Skills: In your application, clearly outline your organisational, administration, and time management skills. Discuss your familiarity with financial markets and products, as this is important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no grammatical errors and that your communication is clear and professional. This reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at FNZ Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Production Support Analyst. Familiarise yourself with application support, issue management, and change management processes, as these will be key topics during your interview.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved issues in a high-pressure environment. Highlight your analytical thinking and attention to detail, as these are crucial for this role.
✨Demonstrate Teamwork
Since this role involves working closely with Service Managers and other teams, be ready to share experiences that showcase your ability to collaborate effectively. Emphasise your communication skills and how you handle interactions with both internal and external clients.
✨Familiarise with Financial Markets
Having an interest or familiarity with financial markets and products can set you apart. Brush up on relevant terminology and current trends in the industry, as this knowledge may come up during your interview.
