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- Tasks: Support FNZ applications, manage issues, and ensure smooth operations for clients.
- Company: Join FNZ, a leading financial services provider focused on innovation and customer solutions.
- Benefits: Enjoy flexible working hours, a collaborative team environment, and opportunities for growth.
- Why this job: Be part of a dynamic team that values creativity and problem-solving in a fast-paced industry.
- Qualifications: University degree (2.1) or equivalent; strong analytical skills and a passion for customer solutions.
- Other info: Role involves rotating extended business hours; perfect for those eager to learn and grow.
The predicted salary is between 28800 - 48000 £ per year.
This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers. The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition.
Team Responsibilities
- Application Support – ensure that the application is maintained and working efficiently and against agreed service levels.
- Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
- Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
- Change Management – support guidance for testing and release process for production fixes.
- Project Handover – facilitate the transition between project support and production support for all change.
Specific Role Responsibilities
- Application Support – ensure that the application is working correctly as deployed.
- Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
- Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries.
- Diagnosis and Problem Solving – Identify, troubleshoot and resolve production issues. Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose.
- Project Handover – support the transition between project support and production support for all change.
- Change Management – support testing and release process for production fixes.
The role will cover extended business hours on a rotation basis. To undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Performance Assessment
- KPI reporting – issue management performance against KPIs.
- Availability – uptime during core and non-core hours.
- Performance – performance metrics during core and non-core hours.
- Reliability – test results and performance during real failure events.
Experience required
- University degree qualified (2.1) or equivalent.
- Ability to learn quickly in a dynamic fast-paced industry.
- Enjoy working as part of a high performance team.
- Passionate about creating innovative solutions for customers.
- Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
- Superior analytical thinking and keen attention to detail.
- Proven problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent organisational, administration and time management skills.
- Good team communication skills, confident in dealing with internal and external clients.
- Highly developed written and oral communication skills.
- Interest/familiarity with financial markets and products.
Production Support Analyst employer: FNZ Group
Contact Detail:
FNZ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Analyst
✨Tip Number 1
Familiarise yourself with the FNZ business model and its services. Understanding how FNZ operates and the specific needs of its clients will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your problem-solving skills, especially in a production environment. Be prepared to discuss past experiences where you've successfully diagnosed and resolved issues, as this is a key part of the Production Support Analyst role.
✨Tip Number 3
Network with current or former employees of FNZ on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with KPIs and SLAs. Since the role involves meeting specific performance metrics, being able to articulate how you've managed or contributed to these in previous roles will set you apart from other candidates.
We think you need these skills to ace Production Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Production Support Analyst. Emphasise your analytical thinking, problem-solving abilities, and any experience in application support or issue management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for creating innovative solutions and your ability to work in a high-performance team. Mention specific examples from your past experiences that demonstrate your capability to handle production issues and support services.
Highlight Relevant Skills: In your application, clearly outline your organisational, administration, and time management skills. Discuss your familiarity with financial markets and products, as this is relevant to the role and will show your interest in the industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A well-presented application reflects your attention to detail, which is crucial for the role of a Production Support Analyst.
How to prepare for a job interview at FNZ Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Production Support Analyst. Familiarise yourself with application support, issue management, and change management processes. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved issues. Highlight your analytical thinking and attention to detail, as these are crucial for the role. Be ready to discuss how you prioritise tasks in high-pressure situations.
✨Communicate Effectively
Since the role involves liaising with both internal teams and external clients, practice your communication skills. Be clear and concise in your responses, and ensure you can explain technical concepts in a way that non-technical stakeholders can understand.
✨Demonstrate Your Passion for Innovation
Express your enthusiasm for creating innovative solutions for customers. Share any relevant projects or ideas you've worked on that showcase your ability to think outside the box and contribute positively to a team environment.