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- Tasks: Be the first point of contact for customers, helping with financial product enquiries.
- Company: Join FNZ, a supportive and high-performing team in financial services.
- Benefits: Enjoy competitive pay, excellent benefits, and hybrid work options.
- Why this job: Build your career in a friendly environment with training and clear progression.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
- Other info: Full training provided, with ongoing support from day one.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Officer
Bolton
9 Month Contract
Hybrid (2 days per week in office)
£Competitive + excellent benefits
Are you a great communicator who loves helping people? Do you thrive in a fast-paced environment and want to build your career in financial services?
We’re looking for friendly, professional, and dedicated Customer Service Representatives to join our supportive and high-performing contact centre team in Bolton. Whether you’re experienced in customer service or just starting out, we’ll provide all the training and support you need to succeed.
What you’ll be doing:
You’ll be the first point of contact for FNZ customers, helping them with enquiries about their financial products. You’ll take calls, responding to queries, and ensure every customer gets the professional and positive experience they deserve.
Your day-to-day will include:
- Engaging in friendly, helpful conversations with customers
- Managing inbound calls in line with service targets
- Helping customers access information and use our digital tools
- Taking ownership of queries and providing clear, accurate answers
- Ensuring every interaction is handled with care and attention to detail
- Suggesting improvements that could benefit the customer experience
- Taking part in training and development to keep growing your knowledge
You’ll be supported from day one, with a thorough induction and ongoing coaching to help you develop your skills and confidence.
What we’re looking for:
You don’t need to be an expert in financial services — we’ll teach you what you need to know. We’re looking for:
- Clear and confident communication skills
- Strong attention to detail and problem-solving ability
- Comfort with using phones and computer systems
- The ability to stay organised and multitask
- A proactive mindset and willingness to learn
Previous experience in a customer service or call centre role is helpful, and experience in financial services is a bonus — but neither is essential.
- Friendly, inclusive, and supportive team environment
- Full training and development opportunities
- Clear career progression within FNZ
- Competitive salary and benefits including pension
Want to be part of a business that puts customers — and its people — first?
Apply now to join FNZ as a Customer Service Representative and start a career with purpose and potential.
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Customer Service Officer employer: FNZ Group
Contact Detail:
FNZ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the financial products offered by FNZ. Understanding their services will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This will help you feel more confident when handling customer queries and ensure you can provide clear and accurate information.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your proactive mindset and ability to handle challenges.
✨Tip Number 4
Research FNZ's company culture and values. Being able to align your personal values with theirs during discussions will demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Officer role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping customers and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Your Soft Skills: In your application, focus on soft skills such as problem-solving, organisation, and a proactive mindset. These are crucial for a Customer Service Officer and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FNZ Group
✨Showcase Your Communication Skills
As a Customer Service Officer, clear and confident communication is key. During the interview, practice articulating your thoughts clearly and listen actively to the questions being asked. This will demonstrate your ability to engage in friendly conversations with customers.
✨Highlight Problem-Solving Abilities
Be prepared to discuss examples of how you've handled challenging situations in the past. Employers value candidates who can think on their feet and provide clear, accurate answers to customer queries, so share any relevant experiences that showcase your problem-solving skills.
✨Demonstrate Attention to Detail
In customer service, attention to detail is crucial. During the interview, mention instances where your meticulous nature helped resolve issues or improve processes. This will show that you understand the importance of handling every interaction with care.
✨Express Willingness to Learn
Since the company offers training and development opportunities, it's important to convey your eagerness to learn. Share your proactive mindset and any previous experiences where you took the initiative to acquire new skills or knowledge, especially in a customer service context.
