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- Tasks: Engage with customers, solve issues, and enhance their experience daily.
- Company: Join a dynamic team focused on transforming customer service in Toronto.
- Benefits: Enjoy flexible work options and a collaborative environment.
- Why this job: Be part of a team that values customer satisfaction and teamwork.
- Qualifications: 1-2 years in customer service; excellent communication skills required.
- Other info: Driving experience preferred; must be resourceful and customer-obsessed.
The predicted salary is between 28800 - 43200 £ per year.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities:
- Enhance the user experience.
- Answer phone calls, respond to consumer inquiries, complaints, and other service requests.
- Communicate effectively with the driver to ensure the quality of delivery service.
- Assist drivers in rationally optimizing delivery routes.
- Work in accordance with the company's regular workflow.
- Preserve a high level of service and work efficiently.
Qualifications:
- 1-2 years of relevant experience in customer service, sales or any other relevant field.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Cooperation spirit and capacity to work under pressure.
- Familiarity with traffic routes in various areas of Toronto; driving experience is preferred.
- Relentlessly Resourceful: you have the drive to overcome any obstacle in your work.
- Customer Obsessed: you love talking to people and proactively solving issues.
- Team Player: driving digital transformation with our customers is a team sport.
Customer Services Representative employer: FNBB Services Corp
Contact Detail:
FNBB Services Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with the common customer service scenarios and challenges. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life issues.
✨Tip Number 2
Brush up on your knowledge of traffic routes in Toronto. Being able to discuss local areas and how they impact delivery can set you apart as a candidate who understands the job's practicalities.
✨Tip Number 3
Practice your phone etiquette by role-playing common customer interactions with friends or family. This will help you feel more confident and articulate when speaking with potential customers.
✨Tip Number 4
Showcase your teamwork skills by preparing examples of past collaborative experiences. Highlighting your ability to work well under pressure and contribute to a team will resonate with our company culture.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise your communication skills and any experience you have with problem-solving, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can enhance the user experience.
Showcase Your Skills: In your application, clearly outline your excellent phone etiquette and interpersonal skills. If you have familiarity with traffic routes in Toronto or driving experience, be sure to include that as well.
Follow Application Instructions: Ensure you attach your resume to the email as specified in the job posting. Double-check that all documents are correctly formatted and free of errors before sending.
How to prepare for a job interview at FNBB Services Corp
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to resolve issues in previous roles, as this will demonstrate your customer-obsessed mindset.
✨Demonstrate Effective Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. During the interview, listen actively and respond thoughtfully to show that you can communicate effectively with both customers and team members.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved a complaint or improved a customer's experience, and be ready to discuss these in detail.
✨Familiarise Yourself with the Area
Since familiarity with traffic routes in Toronto is preferred, do some research on the area. Being able to discuss local knowledge during the interview will show your commitment and readiness for the role.
