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- Tasks: Manage insurance claims and ensure timely processing for customers.
- Company: Dynamic insurance firm focused on exceptional service and growth.
- Benefits: Full-time role with competitive pay and opportunities for personal development.
- Other info: Inclusive workplace with a commitment to diversity and career advancement.
- Why this job: Join a team that values innovation and customer satisfaction in the insurance industry.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
To deliver exceptional claims management services by efficiently handling all aspects of insurance claims on behalf of customers. This includes liaising with relevant insurance providers to ensure timely and accurate processing of claims, all within established service level agreements.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
- Identify and escalate potential risks that may lead to increased costs.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
- Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
- Ensure first time resolution of customer queries or complaints.
- Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
- Optimise and propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability.
- Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio.
- Ensure own product knowledge and provide relevant guidance and advice to customers and collect feedback to help improve customer service.
- Establish relationships with relevant individuals and departments to deliver on work expectations.
- Adhere to relevant service level agreements to build trust in the relationship.
- Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution.
- Flag opportunities to migrate to platform and support the use of technology in process and system improvements.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Provide timeous reports on operations, performance and audit findings.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Seek out regular performance feedback and put actions in place to improve and enhance performance.
- Create own personal development plan, identify activities to address own development gaps and review plan with team leader or manager.
- Keep abreast of learning opportunities, changing products and trends.
- Participate in Talent Management practices and processes in line with HR policies and procedures.
- Contribute to teamwork and inclusivity by working together to achieve team goals.
- Value individual contributions and respect diversity in the team.
- Share information and knowledge that benefits the team and ensure skills transfer with peers and relevant stakeholders.
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Claims Broker in London employer: FNB Namibia
Contact Detail:
FNB Namibia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Broker in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Claims Broker role. Highlight your skills in claims management and customer service, and don’t forget to share examples of your past successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Claims Broker in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Broker role. Highlight your relevant experience in claims management and customer service, as this will show us that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s improving processes or resolving customer queries, we want to see how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Claims Broker position. Plus, it’s super easy!
How to prepare for a job interview at FNB Namibia
✨Know Your Claims Inside Out
Before the interview, make sure you understand the claims process thoroughly. Familiarise yourself with common types of insurance claims and the relevant regulations. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Cost-Conscious Mindset
Be prepared to discuss how you've previously identified cost-saving opportunities or improved processes in your past roles. Use specific examples to illustrate your ability to manage costs effectively while maintaining high service levels.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable and engage them in conversation about their experiences in the industry. This shows that you're not just interested in the job, but also in the people you'll be working with.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to handle customer complaints or complex claims. Outline your thought process and the steps you took to achieve a successful resolution.