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- Tasks: Deliver exceptional customer experiences and provide tailored product solutions.
- Company: Join a leading bank with a commitment to customer service and innovation.
- Benefits: Part-time hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers navigate digital banking solutions.
- Qualifications: NQF 5 qualification preferred; experience in client service and sales is a plus.
- Other info: Be part of a diverse team that values inclusion and career advancement.
The predicted salary is between 13 - 16 £ per hour.
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer Fairly) principles in all that you do
- Identify and sell/cross-sell products aligned to customer needs
- Maximise channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Qualification and Experience:
- Relevant completed (NQF 5) Qualification - preferred Banking
- 1-3 years - Client Experience and Direct Sales
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FNB Community Advisor Alternative Channels employer: FNB Namibia
Contact Detail:
FNB Namibia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNB Community Advisor Alternative Channels
✨Tip Number 1
Get to know the company! Research FNB and understand their values, especially around customer experience and digital channels. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Community Advisor. Highlight your skills in client experience and direct sales, and don’t forget to mention any relevant qualifications.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at FNB. Don’t wait until the last minute; get your application in before the deadline!
We think you need these skills to ace FNB Community Advisor Alternative Channels
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FNB Community Advisor role. Highlight your experience in client interaction and sales, and show how you can deliver an exceptional customer experience.
Showcase Your Skills: Emphasise your understanding of eChannels and self-service solutions. We want to see how you can optimise customer interactions and encourage the use of digital channels, so don’t hold back on sharing relevant examples!
Be Ethical and Compliant: Remember to mention your commitment to ethical conduct and adherence to policies. This aligns with our values at StudySmarter, and it’s crucial for the role to ensure compliance with established guidelines.
Apply Through Our Website: Don’t forget to submit your application through our website before the deadline! It’s the best way for us to receive your details and get in touch if we think you’re a great fit for the team.
How to prepare for a job interview at FNB Namibia
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like, especially in the banking sector. Familiarise yourself with the principles of Treating Customers Fairly (TCF) and be ready to discuss how you would apply these in your role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully identified customer needs and sold or cross-sold products in previous roles. Be specific about the strategies you used and the outcomes achieved, as this will demonstrate your ability to maximise channel optimisation.
✨Emphasise Digital Proficiency
Since the role involves encouraging customers to use eChannels and self-service options, be prepared to discuss your experience with digital tools and platforms. Share any ideas you have for promoting these services to enhance customer interactions.
✨Understand Compliance and Risk
Brush up on the relevant business guidelines and compliance procedures related to the banking industry. Be ready to explain how you would ensure adherence to these policies while still providing an exceptional customer experience.