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- Tasks: Support critical financial trading platforms and ensure their stability in a fast-paced environment.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, training opportunities, and a dynamic work culture.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Gain hands-on experience in electronic markets and make a real impact on trading operations.
- Qualifications: Experience with Linux systems and a strong desire to learn about trading technologies.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Market Operations is responsible for the stability and daily IT operations of critical financial trading platforms across BGC Partners and associated entities. This is a hands‑on Application Support role for someone who thrives in fast‑moving trading environments and wants deep exposure to electronic markets. You’ll work directly on live trading platforms used across FX, U.S. Treasuries, Futures, and emerging exchange products, supporting critical systems where stability, speed, and judgement really matter. You’ll operate in a fast‑paced trading environment, supported by experienced colleagues and well‑established processes, where sound judgement and calm decision‑making are valued. You will bring solid technical expertise, strong platform knowledge, and the ability to engage confidently with both business and technology stakeholders.
Key Responsibilities
- Take ownership of production incidents, independently driving rapid diagnosis and restoration of service.
- Prioritise issues effectively based on business impact and urgency.
- Actively monitor and improve the resilience of trading platforms across multiple asset classes.
- Support and maintain both Production and UAT environments.
- Communicate clearly and professionally with users onsite and remotely.
- Contribute to improvements in documentation, monitoring, tooling, automation, and operational processes.
- Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
- Be the trusted technical voice during incidents, delivering clear, calm updates to the business.
- Support regulatory and reporting requirements.
- Identify operational risks and help close any gaps.
- Ensure team members receive required training.
Skills/experience required
- Strong commercial experience supporting Linux‑based production systems (typically 5+ years).
- Working knowledge of FIX protocol (or strong willingness to deepen FIX expertise).
- Network troubleshooting and protocol knowledge.
- Basic Python or any automation exposure (desirable).
- Any experience capturing packets and any server performance tuning is useful but not mandatory.
- Strong appetite for learning new technologies and tools.
- Any knowledge of FX, US Treasuries, or Futures markets is useful, with foundational trading concepts (bid/ask, spread, order flow, market data).
- Strong customer‑service mindset with excellent communication skills.
- Strong incident, problem, and documentation skills.
Application Support in London employer: FMX
Contact Detail:
FMX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support in London
✨Tip Number 1
Get to know the company inside out! Research BGC Partners and their trading platforms. Understanding their operations will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your Linux skills and be ready to discuss the FIX protocol. Show them you’re not just a candidate but a problem-solver who can handle real-time issues in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Application Support in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with Linux-based systems and any knowledge of the FIX protocol. We want to see how your technical expertise aligns with the role, so don’t hold back on showcasing your skills!
Communicate Clearly: Since this role involves a lot of communication, especially during incidents, it’s crucial to demonstrate your ability to convey information clearly. Use straightforward language in your application to reflect this skill.
Tailor Your Application: Take the time to customise your application for this specific role. Mention your experience in fast-paced environments and how you’ve handled production incidents before. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FMX
✨Know Your Tech Inside Out
Make sure you brush up on your Linux skills and have a solid understanding of the FIX protocol. Be ready to discuss your experience with production systems and any troubleshooting you've done. The more confident you are in your technical knowledge, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled production incidents in the past. Think about times when you had to prioritise issues based on business impact and urgency. Being able to articulate your thought process during these situations will demonstrate your ability to stay calm under pressure.
✨Communicate Like a Pro
Since this role involves clear communication with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Remember, clarity is key!
✨Demonstrate Your Customer-Service Mindset
Be prepared to discuss how you've provided excellent customer service in previous roles. Highlight your ability to engage with users, whether onsite or remotely, and how you’ve contributed to improving user experiences. This will show that you understand the importance of user satisfaction in a trading environment.