At a Glance
- Tasks: Assist in the daily operations of the Service Department and manage client communications.
- Company: FMS Fire and Security, a leading provider of electronic fire and security systems.
- Benefits: Company pension scheme, annual pay review, and casual dress code.
- Other info: Full training provided on management software and systems.
- Why this job: Join a growing team and gain valuable experience in a fast-paced environment.
- Qualifications: Strong organisational skills, teamwork, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
FMS Fire and Security provide consultancy, design, tender, installation, commissioning, training, maintenance and service for single, integrated and multi-discipline electronic fire and security systems. These systems incorporate Fire Detection, Fire Extinguishing Systems, Intruder Alarms, Closed Circuit Television, Access Control, Emergency Lighting and Voice Evacuation Systems, as well as Gates, Barriers, Turnstiles, Cabling and Security Lighting. FMS Fire and Security Ltd are a Quality Assured company certified and audited through UKAS. We hold NSI Gold status for security disciplines and also NSI Gold Fire for the BAFE SP203 scheme.
Due to continued growth we are looking for a Service Desk Administrator to assist in the day to day running of the Service Department. We will provide full training on our Management Software Systems as well as other portals and systems.
Responsibilities- Communication and engagement with Client, Management & Engineers in a professional and timely manner
- Client reporting and updating systems ensuring priorities are met with accuracy and quality of data
- Monitoring of SLA’s and KPI’s to ensure delivery of contractual specifications and customer expectations
- To understand clients’ needs and to minimise any service issues
- Assist with planned and reactive works, along with associated tasks that align with these, including managing priorities and ensuring the required standards are achieved
- General administration
To be successful in this role you will be required to display good team-working and strong organisational skills with the ability to work to tight deadlines. You will be required to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities. You will have the ability to prioritise tasks, work well under pressure and manage your workload, with high attention to detail. The successful candidate will be a competent user of Microsoft Office packages. This role would suit somebody who is looking for a challenge and happy to work in a fast-paced environment.
What we offer- Hours - 09:00am to 17.00pm Monday to Friday
- Company Pension Scheme
- Annual Pay Review
- Casual Dress
Service Administrator in Loanhead employer: FMS Fire and Security Ltd
FMS Fire and Security is an exceptional employer that prioritises employee development and offers a supportive work culture. With comprehensive training provided for the Service Administrator role, employees can expect to grow their skills in a dynamic environment while enjoying benefits such as a company pension scheme and annual pay reviews. Located in a fast-paced industry, our team thrives on collaboration and innovation, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Loanhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FMS Fire and Security Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FMS Fire and Security Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Loanhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FMS Fire and Security Ltd:Your cover letter is your chance to shine! Tell us why you want to work at FMS Fire and Security Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FMS Fire and Security Ltd!
How to prepare for a job interview at FMS Fire and Security Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
