At a Glance
- Tasks: Drive new business opportunities and manage customer relationships in a dynamic environment.
- Company: Join a growing commercial team in a key strategic business area.
- Benefits: Enjoy 5 weeks annual leave, private health care, and a generous pension scheme.
- Other info: Collaborate across departments and engage with customers to shape business growth.
- Why this job: Make a real impact on the future of general cargo operations.
- Qualifications: Experience in account management or business development; logistics background is a plus.
We are looking for a proactive, customer-focused Business Development Manager (General Cargo) to join our clients growing Commercial team. This is an exciting, commercial role that supports the development of general cargo services and helps drive new business opportunities across the sector. You will manage day-to-day relationships with customers, generate new leads, commercial proposals, and help deliver the our client’s wider commercial strategy. This is a hands-on, customer-facing role with real impact in shaping the future of their general Cargo operations. If you thrive in a fast-paced environment, enjoy building strong partnerships, and want to contribute to the growth of a key strategic business area, we’d love to hear from you.
What You’ll Be Doing
- Customer Relationship Management
- Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses.
- Support customer onboarding and align operational requirements across internal teams.
- Maintain regular customer engagement to identify service improvements and upsell opportunities.
- Produce and maintain account management plans with guidance from the Head of Business Development.
- Business Development Support
- Identify and qualify new commercial leads through networking, market insight, and industry engagement.
- Support the preparation of proposals, tenders, and customer presentations.
- Gather operational and financial data to support business cases and forecasting.
- Contribute to sales pipeline updates and support negotiations by coordinating key inputs.
- Operational Coordination & Service Delivery
- Work closely with Operations, Finance, Engineering and other teams to ensure customer expectations are met.
- Monitor service performance, escalating any issues or improvement needs.
- Support rate and tariff updates through materials preparation and customer communication.
- Maintain accurate KPI tracking for general cargo accounts within the CRM.
- Market Awareness & Promotion
- Attend industry and trade events, ensuring leads are captured and followed up.
- Gather and share market intelligence on competitors, cargo flows and emerging opportunities.
- Reporting & Administration
- Maintain accurate CRM records and prepare routine reports on market activity, customer performance, and events.
- Assist in developing internal and external presentations and documents.
- Ensure compliance with relevant quality, safety, security and sustainability standards.
- Team & Cross-Functional Support
- Support commercial project delivery by coordinating tasks and monitoring progress.
- Contribute to discussions on improving service quality and operational efficiency.
- Support strategic initiatives led by the Head of Business Development.
What Success Looks Like
- Growth in general cargo revenue year-on-year
- Strong customer retention and positive service feedback
- Accurate, timely CRM updates and high quality customer materials
- Effective support across proposals, projects, events, and internal activities
- Consistent delivery of key reports, insights, and commercial outputs
What We’re Looking For
- Knowledge & Experience
- Experience in account management or business development within a commercial environment.
- Background in logistics, supply chain or ports (desirable).
- Strong customer relationship management skills across multiple accounts.
- Understanding of supply chain operations and basic financial principles.
- Competent user of Microsoft Office; full UK driving licence required.
- Desirable: Project management experience
- Knowledge of quality, security or food safety standards
- Understanding of regulatory frameworks
- Management & Commercial Skills
- Ability to engage and influence senior stakeholders.
- Passion for growth, innovation and developing new supply chain solutions.
- Confident public speaker and effective external representative.
- Strong analytical skills with the ability to interpret market data.
- Skilled in negotiation and constructive conflict management.
- People & Behavioural Skills
- Positive relationship-builder internally and externally.
- Collaborates effectively with Marketing and cross-functional teams.
- Inclusive, adaptable and enthusiastic in a fast-paced setting.
- Strong written and verbal communication skills.
- Excellent planning, organisation, and attention to detail.
- Role model for integrity, respect and positive team culture.
Why Join?
You’ll play a key role in shaping and growing a strategically important part of our business. This is a dynamic role with significant customer interaction, cross department collaboration and the opportunity to make a meaningful impact in the role.
Salary: IRO £52k (plus discretionary bonus)
Benefits
- 5 weeks annual leave + bank holidays (pro rata)
- Generous contributory pension scheme
- Discretionary annual bonus scheme
- Private Health Care
- Life assurance
- Employee assistance programme
- 3rd party discounts
- Cycle to work scheme
- Benefits and reward platform
- Free Parking
- Employee volunteering scheme
Business Development Manager ( General Cargo ) in Dover employer: Fmk consulting
As a leading employer in the health and safety sector, we pride ourselves on fostering a collaborative work culture that prioritises employee well-being and professional growth. Our commitment to continuous development ensures that our Health and Safety Partners are equipped with the latest knowledge and skills, while our competitive salary and benefits package reflects our appreciation for their expertise. Located in a vibrant area, we offer unique opportunities to engage with diverse teams and make a meaningful impact in complex environments.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager ( General Cargo ) in Dover
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We think you need these skills to ace Business Development Manager ( General Cargo ) in Dover
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Fmk consulting, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Fmk consulting
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Fmk consulting’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
