Operations - General Manager

Aspiring to feed North America while offering an exceptional guest experience from inspired employees.

You run a tight ship. As a Restaurant General Manager, you will need every bit of that fire. From complete customer satisfaction to managing your team, running the operations of the restaurant, and ensuring financial performance, you will have an entire business in your hands.

The Restaurant General Manager (RGM) is the executive leader of the restaurant focused on profitability, guest satisfaction, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant, operating under the direction of the District Manager and directly managing a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members.

As part of our family, we offer you:

• Affordable Health and Dental Benefits after probationary period
• Competitive compensation and advancement opportunities
• RRSP for Salary Managers
• Loyalty program
• Bursary program
• Employee Discounts
• Refer a Friend Program
• Fun work atmosphere!

Responsibilities:

• Overall accountability for the operation of a single restaurant ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention)
• Mobilises the restaurant management team to oversee the financial controls, operations, people development, customer service, and compliance within the restaurant across all shifts
• Directs accurate preparation and sale of products
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Motivates and directs team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings
• Involves management team in developing and communicating an action plan to achieve productivity targets (inventory control, labour costs, etc.) for individual restaurant
• Provides coaching and feedback to team and managers on team stations, products, processes, and policies
• Assumes full accountability for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reporting to enhance restaurant results
• Enforces compliance with government regulations, Market Policy, employment law, food safety, National Security Policy, operations, and policies and procedures relating to all restaurant activities across shifts
• Ensures adherence to Occupational Health and Safety Act, local health and safety codes, and company safety/security policies and procedures
• Conducts all restaurant management and team member performance appraisals
• Leads restaurant management team in recruiting, selecting, hiring, training, and retaining effective team talent. Counsels and disciplines team members as necessary.

Apply for this opportunity if you:

• Have friendly, dependable qualities and a positive attitude
• Enjoy working in a fast-paced team environment
• Possess organisation skills with the ability to multitask
• Enjoy working flexible shifts, including weekends and nights
• Set high standards for yourself and the people you work with – you love keeping things clean, safe, and fun for the team and the customers
• Are a natural leader, sincerely value customers, and champion teamwork. You’re all about teaching new things and motivating the team to work together.
• Want to learn how to run great restaurants from the best in the business
• Have experience leading a team and motivating them to achieve a common goal
• Are up for a challenge. You love the excitement of the restaurant business and know every day is different.

Burger King is a proud franchise that is part of the FMI family! The Franchise Management Group of Companies (FMI) is one of the largest franchise owner/operators in North America. We own numerous franchised restaurants operating under the Pizza Hut, KFC, Taco Bell, and Panera Bread brands (among others). FMI is a growing organisation, ranked among the Best Managed companies in Canada. We have been recognised for other awards such as Best Workplaces for Women, Best Workplaces in Retail & Hospitality, Best Workplaces for Inclusion, and Best Workplaces for Professional Development.

Ensuring that all of our team members recognise and believe in our Company Core Values - Heart, Integrity, Drive - is key to our success. The successful candidate will demonstrate living by our core values with their ability to collaborate positively with their team to achieve company objectives, follow through on commitments, and recognise that how they get to the finish line does matter.