At a Glance
- Tasks: Lead and develop a dynamic team providing 24/7 urgent support.
- Company: Join FMG, the UK's top fleet incident management provider.
- Benefits: Competitive salary, generous leave, wellbeing services, and financial perks.
- Other info: Enjoy a modern work environment with community volunteering opportunities.
- Why this job: Make a real difference in urgent situations while growing your leadership skills.
- Qualifications: Proven people management experience and strong communication skills required.
The predicted salary is between 32037 - 37480 £ per year.
Location: Huddersfield
Salary: £32,037 - £37,480 depending on experience, enhanced by a bonus scheme
Working Hours: 40 hours per week, 4 days on 4 off.
Are you an experienced team leader looking for a new challenge? We have an excellent opportunity for an ambitious and experienced Team Leader to join our thriving Rapid Response team, where you will play a key role in driving our continued success. Our Rapid Response team provide comprehensive 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Team Leader, you will effectively lead, manage and develop a team of claim handlers to provide the highest standard of customer service, ensuring that each incident is handled in a professional and timely manner. You will have a strong focus on our operational targets and performance improvement.
Benefits
- Salary: £32,036 - £37,480 grows, enhanced by a Day Shift Allowance and a generous bonus based on your individual and business performance.
- Annual leave: Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Public holidays and an extra day off to celebrate your birthday.
- Pension: Employer contributions of 3%.
- Financial Benefits: Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community: Great working environment in our new offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- FMGive: Fully paid working day each year dedicated to volunteering support for local charities and fundraising events.
- Motoring Benefits: Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on shopping.
About You
- Proven people manager (ideally from a motor insurance/contact centre background) with strong communication and leading skills.
- Strong work ethic and ability to thrive in a busy environment.
- Engaging personality with excellent communication and proven management skills.
- Excellent at coaching and performance management to get the best out of team members.
- Customer and delivery focused, thriving in a target-driven environment where performance and innovation are pursued.
- Well-developed sense of financial awareness, able to see the bigger picture and work closely with peers and line managers to ensure delivery against SLA’s and targets.
About Us
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Team Leader - Rrrm employer: FMG
Urban Revivo is an exceptional employer that fosters a dynamic and creative work culture, perfect for those passionate about visual merchandising in the fashion retail sector. With a strong emphasis on employee growth and collaboration, team members are encouraged to innovate and contribute to shaping the brand's visual identity across the UK. The fast-paced environment not only offers exciting challenges but also provides unique opportunities to make a significant impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Rrrm
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FMG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FMG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader - Rrrm
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FMG:Your cover letter is your chance to shine! Tell us why you want to work at FMG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FMG!
How to prepare for a job interview at FMG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
