Supervisor / Keyholder (Fashion Retail)

URBAN REVIVO is looking for enthusiastic and experienced Supervisors / Keyholders to join our store teams. These positions offer excellent opportunities for experienced Senior Sales Associates, Keyholders or Supervisors who are ready to take on greater responsibilities and develop their leadership skills within a fast-paced fashion retail environment. Working closely with Store Managers and their management teams, you will play a key role in overseeing daily sales floor operations, supporting Sales Assistants and ensuring consistently high standards of customer service. You will also be responsible for opening and closing the store when authorised, while supporting efficient store operations during peak trading periods. These roles offer opportunities for professional development, with potential progression to Department Manager positions as our retail business continues to expand.

Key Responsibilities

1) Sales Floor Supervision

• Support the daily management of the sales floor, ensuring excellent customer service and operational standards.
• Coordinate floor coverage, staff breaks and daily task allocation to maintain efficient store operations.
• Lead by example in delivering exceptional customer experiences and achieving sales targets.
• Monitor individual and team performance, providing immediate guidance and constructive feedback.
• Support the management team in responding to customer traffic and trading priorities.

2) Store Opening & Closing

• Act as an authorised Keyholder, taking responsibility for store opening and closing procedures.
• Ensure security, alarm systems, cash handling and operational checks are completed in accordance with company procedures.
• Support daily cash reconciliation, till operations and loss prevention.
• Maintain accurate operational records and communicate any concerns to the management team.
• Provide day-to-day guidance, support and motivation to Sales Assistants.
• Assist with onboarding and training new team members.
• Promote a positive, collaborative and customer-focused working environment.
• Support the management team in maintaining store performance and operational efficiency.

4) Store Operations

• Maintain high standards of visual merchandising, product presentation and store organisation.
• Support stock replenishment, deliveries and inventory management.
• Ensure compliance with company policies, health and safety requirements and operational procedures.
• Assist the management team during busy trading periods, including weekends, public holidays and seasonal peaks.

About You

We are looking for someone who has:

• Previous experience in fashion retail, ideally in a Senior Sales Associate, Keyholder, Team Leader or Supervisor role.
• Strong customer service and sales skills, with a good understanding of retail KPIs.
• Confidence in supervising a sales floor and providing direction to team members.
• Experience of store opening and closing procedures, or the ability to take on keyholding responsibilities following training.
• Excellent communication, organisational and problem-solving skills.
• A proactive, hands-on approach and the ability to work effectively in a fast-paced retail environment.
• Flexibility to work shifts, including weekends and peak trading periods.
• A genuine passion for fashion, customer experience and team development.

Why Join URBAN REVIVO?

• Join a growing international fashion brand.
• Develop your leadership and operational management skills.
• Gain valuable experience in a dynamic retail environment.
• Build your career with potential progression towards Department Manager and other store management opportunities.
• Be part of a collaborative team committed to delivering an excellent customer experience.