At a Glance
- Tasks: Provide 24/7 support to customers in urgent need, managing incidents effectively.
- Company: Join a dynamic team working closely with Highways England and police forces.
- Benefits: Starting salary of £29,741.59, generous bonuses, and extensive wellbeing services.
- Other info: Modern offices, community volunteering days, and exclusive motoring benefits.
- Why this job: Make a real difference by helping people in critical situations every day.
- Qualifications: Experience in motor claims or vehicle recovery and strong communication skills.
The predicted salary is between 29741 - 35000 € per year.
Do you live in or near Huddersfield and have strong customer service skills, particularly in motor insurance or the vehicle recovery industry? If you're looking for a new challenge, we'd love to hear from you! We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
Benefits- Salary – Starting from £29,741.59, increasing as your experience grows, enhanced by a generous bonus based on your individual and business performance.
- Annual leave – Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year, plus public holidays and a birthday day off.
- Pension – Employer contributions of 3%.
- Financial Benefits – Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers.
- Wellbeing Services – 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community – New offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for cycle to work users.
- FMGive – Paid working day each year dedicated to volunteering with local charities.
- Motoring Benefits – Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream – A free financial wellbeing app that offers more control over pay, saving, financial advice, and additional discounts.
- Previous experience in motor claims or vehicle recovery.
- Strong communication and decision‑making skills; a real team player.
- Ability to develop rapport with customers and partners quickly over the phone.
- Focus on delivering excellent customer experience.
- Effective management of pressured situations in a sensitive and professional way.
- Confident user of telephone and office-based IT systems.
We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Rapid Response Customer Service Representative employer: FMG
Join our dynamic team in Huddersfield as a Rapid Response Customer Service Representative, where you'll enjoy a supportive work culture that prioritises employee wellbeing and growth. With competitive salaries, generous annual leave, and unique benefits like a dedicated volunteering day and exclusive motoring perks, we foster an environment that values your contributions and encourages professional development. Be part of a company that not only supports its employees but also makes a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Rapid Response Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being clear, concise, and friendly – just like you'd be with a customer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our Rapid Response team!
We think you need these skills to ace Rapid Response Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in motor insurance or vehicle recovery. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Rapid Response team. Share specific examples of how you've handled pressured situations and delivered excellent customer experiences.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FMG
✨Know Your Stuff
Before the interview, brush up on your knowledge of motor insurance and vehicle recovery. Familiarise yourself with common scenarios you might encounter in the role, as well as the key players like Highways England. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play some common customer interactions with a friend to get comfortable with handling different types of calls.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've had to manage pressured situations or resolve conflicts. Be ready to share these stories during the interview, highlighting how you kept calm and found effective solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
