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- Tasks: Engineer and authorise vehicle repair costs while producing inspection reports and making total loss decisions.
- Company: FMG is the UK's top independent fleet incident management provider, dedicated to exceptional customer service.
- Benefits: Enjoy a competitive salary, quarterly bonuses, 24+ days annual leave, and fantastic wellbeing services.
- Why this job: Join a supportive team, develop your skills, and make a real impact in the automotive industry.
- Qualifications: Ideal for Vehicle Damage Assessors or technicians with 3+ years experience; training provided.
- Other info: Hybrid working available post-training, plus a day off for volunteering each year!
The predicted salary is between 32000 - 37000 £ per year.
Location: Huddersfield (hybrid working available once fully trained)
Salary: £32,000.00 - £37,000.00 Per Annum
Benefits: quarterly bonus
The purpose of the role is to engineer and authorise vehicle repair costs in accordance with manufacturer’s methodology while taking all aspects of the claim into consideration. You will be responsible for taking technical calls, producing inspection reports, and making total loss decisions whilst authorising supplementary estimates. You will engage with the network to develop a strong working relationship with maximum efficiency.
Join FMG as an Image Engineer and enjoy some outstanding benefits:
- Salary: Up to £37,000 per annum based on experience, enhanced by a quarterly bonus.
- Annual leave: Start with 24 days, increasing to 26 days with service, plus public holidays and an extra day’s leave to celebrate your birthday!
- Pension: generous employer contributions of 3%.
- Financial Benefits: Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing Services: Access our colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community: Great working environment in our new offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities.
- FMGive: A fully paid working day each year dedicated to volunteering support for local charities.
- Motoring Benefits: Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Wagestream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on shopping.
About you: This role is suited to Vehicle Damage Assessors currently working in the accident repair industry. Paint, Panel and Mechanical Technicians with a minimum of 3 years hands-on experience are also welcomed to apply as systems training will be given. Highly conscientious and self-motivated, with an eye for detail and proven problem-solving skills, you will gain genuine satisfaction from providing exceptional customer service. An outstanding communicator, you will have strong questioning and listening skills, together with an ability to quickly develop rapport with customers and suppliers over the phone. A strong team player, you will strive to ensure the achievement of personal goals as well as providing support to colleagues. Working towards IAEA and ATA VDA qualification. As this role involves a significant amount of telephone and PC work, candidates are expected to be confident users of both.
About us: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. Our commitment to customer service is what sets us apart. We’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
Image Engineer employer: FMG
Contact Detail:
FMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Image Engineer
✨Tip Number 1
Familiarise yourself with the latest vehicle repair methodologies and standards. This knowledge will not only help you in technical calls but also demonstrate your commitment to the role during any discussions with our team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves significant telephone interaction, being able to convey information clearly and build rapport quickly will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the accident repair industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, which can be beneficial when applying through our website.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved issues in a team setting. This will highlight your ability to contribute positively to our collaborative environment.
We think you need these skills to ace Image Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in vehicle damage assessment or bodyshop work. Emphasise any technical skills and problem-solving abilities that align with the Image Engineer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your customer service skills. Mention specific experiences that demonstrate your ability to handle technical calls and produce inspection reports.
Highlight Relevant Qualifications: If you have any qualifications related to vehicle damage assessment, such as IAEA or ATA VDA, be sure to mention them prominently. This will show your commitment to professional development in the field.
Showcase Communication Skills: Since the role involves significant telephone interaction, provide examples of how you've successfully communicated with customers or suppliers in previous roles. Strong communication skills are key for this position.
How to prepare for a job interview at FMG
✨Know Your Technical Stuff
As an Image Engineer, you'll need to demonstrate your understanding of vehicle repair costs and methodologies. Brush up on your knowledge of bodyshop processes and VDA standards to impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves a lot of technical calls and customer interaction, be prepared to showcase your communication skills. Practice explaining complex concepts in simple terms and be ready to discuss how you build rapport with clients.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples from your past experience where you've successfully navigated challenges in the accident repair industry and be ready to share them.
✨Demonstrate Team Spirit
FMG values teamwork, so be prepared to discuss how you contribute to a team environment. Share examples of how you've supported colleagues in achieving goals and how you handle working collaboratively.
