At a Glance
- Tasks: Manage vehicle claims, schedule inspections, and ensure top-notch customer service.
- Company: Join FMG, the UK's leading fleet incident management provider.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and fantastic perks.
- Other info: Work in a modern office with great facilities and community involvement opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 23874 - 28138 £ per year.
Location: Huddersfield
Salary: £23,874.98 - £28,137.67, depending on experience
Benefits: quarterly bonus up to £950 per quarter
Working hours: 37.5/week. Monday-Friday between 8:00-17:00
Are you an experienced Administrator with excellent customer service skills? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities? Joining our team as a Total Loss Administrator, you will ensure vehicle inspections are scheduled promptly, reviewing claims, and making decisions while working closely with our in-house engineers.
With a proactive approach, you will manage claims efficiently, engage in challenging conversations with our repair network, insurers, fleet, and third-party customers, and tailor processes for optimal client satisfaction. Your inventive solutions will expedite claims settlements while maintaining exceptional customer service standards.
Join FMG as a Total Loss Administrator and enjoy some outstanding benefits:
- Salary: Starting from £23,874.98 per annum with opportunity to increase as your experience grows, enhanced by a bonus scheme of up to £650 per quarter.
- Annual Leave: Start with 24 days, increasing to 26 days with service, plus public holidays and an extra day’s leave to celebrate your birthday!
- Pension: Employer contributions of 3%.
- Financial Benefits: Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing Services: Access to a colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community: Great working environment in our new offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities.
- FMGive: A fully paid working day each year dedicated to volunteering support for local charities.
- Motoring Benefits: Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on shopping.
About You: You will be self-motivated, with an eye for detail and proven problem-solving skills. You will gain genuine satisfaction from finding ways to continually provide exceptional customer service. You are an outstanding communicator, have strong questioning and listening skills, together with excellent negotiation skills. You are able to challenge information to get the best result for our customer whilst quickly developing rapport with customers and suppliers over the phone. You are comfortable working on computers, including the use of bespoke systems along with Microsoft packages. Experience in the insurance industry would be advantageous but is not essential as all training will be provided.
About Us: FMG is the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue-light services. Our commitment to customer service is what sets us apart. We’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
Total Loss Administrator in Huddersfield employer: FMG
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StudySmarter Expert Advice🤫
We think this is how you could land Total Loss Administrator in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Total Loss Administrator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles and practice your answers. Remember, showcasing your customer service skills and problem-solving abilities will set you apart from the crowd.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining FMG. Plus, it gives you a better chance of standing out in the hiring process.
We think you need these skills to ace Total Loss Administrator in Huddersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Total Loss Administrator role. Highlight your relevant experience and skills, especially in administration and customer service, to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join FMG and how your proactive approach can help us deliver exceptional customer service. Keep it engaging and personal!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love inventive solutions, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at FMG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Total Loss Administrator role. Familiarise yourself with the key responsibilities like managing claims and engaging with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your communication skills and how you handle challenging conversations, as this will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific situations related to claims management. Think of inventive solutions you've implemented in previous roles and be ready to discuss them. This will demonstrate your proactive approach and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
