At a Glance
- Tasks: Provide exceptional customer service and support clients through accident management.
- Company: Join FMG, the UK's leading fleet incident management provider.
- Benefits: Enjoy competitive salary, bonuses, hybrid working, and extensive wellbeing services.
- Other info: Dynamic team environment with opportunities for professional growth and community involvement.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 28000 - 29120 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Huddersfield
Benefits:
- Pension
- Life Assurance
- Retail & Company discounts
Hours: Saturday and Sunday 09:00-17:00 (15 Hours Per Week)
Are you a driven individual with a passion for delivering exceptional customer service? We have fantastic part-time opportunities to join our out-of-hours Claims team! The Claims team provide accident management services for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service while accurately assessing incident liability for repair management.
As a Claims Handler, you will be interacting with a wide variety of people every day, so you will need to be able to adapt your approach, listen and understand our customer needs. You will have an empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.
Join FMG as a Claims Handler and enjoy some outstanding benefits:
- Salary - Starting from £24,854 (pro-rated for part-time) increasing as your experience grows
- Bonus - Generous bonus based on your individual and business performance
- Hybrid Working - You’ll be provided with a company laptop on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
- Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
- Pension - employer contributions of 3%
- Financial Benefits - Enjoy the security of free life assurance, a save-as-you earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
- Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
- Training and Professional Development - We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.
About You:
First and foremost, you’re a real people person, with a passion for delivering excellent customer service. You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs. You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy. You’re confident with the use of computer software systems, including Microsoft Office applications. You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
About us:
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Out of Hours Claims Handler in Huddersfield employer: FMG
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StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Claims Handler in Huddersfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like FMG and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at FMG and let us see your personality shine through!
We think you need these skills to ace Out of Hours Claims Handler in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and FMG.
Get Familiar with Our Brand:Before applying, take some time to learn about FMG and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at FMG
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress FMG.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which FMG will surely appreciate.
