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- Tasks: Assist customers with urgent vehicle recovery and manage accident claims effectively.
- Company: Join FMG, the UK's leading fleet incident management provider.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous annual leave.
- Why this job: Make a real difference by helping people in their time of need.
- Qualifications: Experience in motor claims or vehicle recovery is essential.
- Other info: Work in a modern office with great facilities and community involvement opportunities.
The predicted salary is between 28697 - 28697 £ per year.
Location: Huddersfield - HD2 (Office based)
Hours: 40 hours per week. Shifts between 07:00 and 20:00, Monday - Friday with occasional weekend working - (1 in 8 weekends worked on average)
Do you have valuable customer service skills in motor insurance or the vehicle recovery industry? If you’re looking for a new challenge, we’d love to hear from you!
We have an exciting opportunity for an Insurer Recovery Handler to join our growing Rapid Response team, working closely with leading UK insurers to provide comprehensive customer support to those in need of urgent assistance. As a Recovery Handler in our team, you will be dealing with motor vehicle accident claims requiring urgent recovery assistance. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
Join FMG as an Insurer Recovery Handler and enjoy some outstanding benefits:
- Salary: From £28,697 per annum based on experience, with a quarterly performance bonus earning up to an extra £3,800 annually!
- Annual leave: Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Public holidays and an extra day off to celebrate your birthday are included.
- Pension: Employer contributions of 3%
- Financial Benefits: Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing Services: Access to a colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community: Great working environment in our new offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities.
- FMGive: A fully paid working day each year dedicated to volunteering support for local charities and involvement in fundraising events.
- Motoring Benefits: Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on shopping.
About You: You will have previous experience in motor claims or vehicle recovery. You’re a strong communicator with great decision-making skills and a real team player. You will be able to quickly develop a rapport with customers and partners over the phone. You are focused on delivering an excellent customer experience and can effectively manage pressured situations in a sensitive and professional way. You’ll be a confident user of both telephone and office-based IT systems.
About Us: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response, and recovery management to a wide range of insurers and blue light services. Our commitment to customer service sets us apart. We’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Keep your career moving, smarter.
Insurer Recovery Handler in Huddersfield employer: FMG
Contact Detail:
FMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurer Recovery Handler in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor insurance or vehicle recovery industry. You never know who might have a lead on the perfect Insurer Recovery Handler role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews! Research FMG and understand their values and services. Be ready to discuss how your customer service skills can help them provide top-notch support to clients in urgent situations.
✨Tip Number 3
Show off your problem-solving skills! In the interview, share examples of how you've handled pressured situations in the past. This will demonstrate that you're the calm, collected person they need when things get hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at FMG. Don’t miss out on this opportunity!
We think you need these skills to ace Insurer Recovery Handler in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience in motor insurance or vehicle recovery. We want to see how your background fits with the Insurer Recovery Handler role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Rapid Response team and how your skills can help us provide top-notch support to our customers.
Showcase Your Communication Skills: As a Recovery Handler, strong communication is key. In your application, give examples of how you've effectively managed customer interactions, especially in pressured situations. We love to see real-life stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at FMG
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance and vehicle recovery. Familiarise yourself with common terms and processes, as well as the specific services offered by the company. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and ability to stay calm under pressure.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to motor vehicle accidents or urgent recovery assistance. Think through potential scenarios in advance and practice your responses, focusing on your decision-making process and how you prioritise customer needs.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, the training process, or how success is measured in the role. It shows that you're engaged and serious about the position.
