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- Tasks: As a Claims Handler, you'll manage claims and deliver top-notch customer service daily.
- Company: FMG is the UK's leading fleet incident management provider, dedicated to exceptional customer care.
- Benefits: Enjoy hybrid working, quarterly bonuses, 24+ days annual leave, and discounts at major retailers.
- Why this job: Join a forward-thinking team, develop your skills, and make a real impact in customer service.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
- Other info: Get involved in community volunteering and enjoy a supportive work environment with modern facilities.
The predicted salary is between 19800 - 23800 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Downtime Management – Claims Handler
Reference: JUL20254258
Expiry date: 2025-08-01 12:12:00.000
Location: Huddersfield
Benefits: Quarterly Bonus, Pension, Life Assurance and Retail & Company discounts
Location: Huddersfield with hybrid working
Hours: 37.5 hours per week. Shifts between 8:00 and 18:00
Are you a driven individual with a passion for delivering exceptional customer service?
Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities?
Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service, while accurately assessing incident liability for repair management.
As a Claims Handler, you will be interacting with Brokers, Insurers, and Customers every day so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients.
Join FMG as a Claims Handler and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary – Starting from £23,874.98, increasing as your experience grows.
Bonus – Earn up to £3,800 per year (paid quarterly) based on your individual and business performance.
Hybrid working – You’ll be provided with a company laptop on completion of your probationary period and once you\’re competent in the role you\’ll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
Annual Leave – Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension – employer contributions of 3%.
Financial Benefits – Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services – Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community – Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive – Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits – Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Training and professional development – We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.
About You
- Experience in motor insurance claims would be beneficial but is not essential.
- You’re a real people person, with a passion for delivering excellent customer service.
- You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
- You’re confident with the use of computer software systems, including Microsoft Office applications.
- You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond.
- You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
About Us
FMG is the UK\’s leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Downtime Management - Claims Handler employer: FMG
Contact Detail:
FMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Management - Claims Handler
✨Tip Number 1
Familiarise yourself with the motor insurance claims process. Understanding the key stages and common challenges can help you engage in meaningful conversations during interviews, showcasing your proactive approach.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to demonstrate your ability to empathise and build rapport with clients, which is crucial for a Claims Handler.
✨Tip Number 3
Network with professionals in the insurance industry through platforms like LinkedIn. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Research FMG and its values thoroughly. Being able to articulate how your personal values align with the company's mission during your interview can set you apart from other candidates.
We think you need these skills to ace Downtime Management - Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to claims handling or motor insurance. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully managed customer interactions and resolved issues in the past.
Highlight Soft Skills: Emphasise your interpersonal skills, such as empathy, active listening, and teamwork. These are crucial for a Claims Handler role, so provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in this role.
How to prepare for a job interview at FMG
✨Showcase Your Customer Service Skills
As a Claims Handler, you'll be interacting with various stakeholders daily. Prepare examples of how you've delivered exceptional customer service in the past, highlighting your ability to empathise and build rapport.
✨Understand the Role and Company
Familiarise yourself with FMG's services and values. Demonstrating knowledge about their commitment to customer service and accident management will show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully managed claims or resolved customer issues, and be ready to discuss them.
✨Exhibit a Positive Attitude
A strong 'can-do' attitude is essential for this role. During the interview, convey your enthusiasm for the position and your willingness to go above and beyond to meet customer needs.
